Bank and Public Holidays: Difference between revisions

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Typo; BT now split off Openreach

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Revision as of 16:36, 20 March 2019 (view source) Andy (talk \| contribs) (Created page with "Some aspects of our older units based services are related to dates which are bank or public holidays. This page details what these dates are and how they affect services. Old...")		Latest revision as of 09:59, 19 April 2019 (view source) CecilWard (talk \| contribs) m (Typo; BT now split off Openreach)
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Some aspects of our older units based services are related to dates which are bank or public holidays. This page details what these dates are and how they affect services. Old units -based broadband usage on bank and public holidays Broadband usage on our older units -based tariffs is metered differently at different times of day and days of week. Bank and public holidays are metered as part of the evening/weekend/holiday rate. The dates that are bank holidays depend on the installation postcode of the broadband line in question (see below, re Scotland and Northern Ireland). The normal working days between Christmas and New Year are metered at a Christmas rate (zero usage charged). Payments will only arrive in our bank on banking days. All UK banks work on the same bank holidays based on English bank holidays. If you are unsure when a payment will arrive, check with your bank. As per our standard terms, a fast payment after 18:30 on a banking day will be dated the next banking day. Engineer visits▼ ▲==Engineer visits== BT Engineers will normally only be available on days that are not bank or public holidays. We believe these are based on regional holidays but we have not been able to get a clear definition from BT on this matter. When we book an engineer appointment we will confirm the date with you, and try and arrange for a date to suit your requirements, as such the exact dates BT engineers work will be apparent when booking.▼ ▲BTOpenreach ~~Engineers~~engineers will normally only be available on days that are not bank or public holidays. We believe these are based on regional holidays but we have not been able to get a clear definition from BT on this matter. When we book an engineer appointment we will confirm the date with you, and try and arrange for a date to suit your requirements, as such the exact dates BTOpenreach engineers work will be apparent when booking. ==Scottish holidays==