This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
What type of FTTC fault do you have?
Some of the common problems that WiFi users experience, together with measures that can be taken to mitigate them where this is possible.
Is it taking a long time to load web pages, or download files? Do you have packetloss? Do you think your line should be faster than what it should be?
Is your connection going up and down? (Stopping and then starting). We like stable connections, so lets get to the bottom of this!
If your FTTC line is down permanently (as opposed to going up and down) then look here for help
These are the basic checks that Support tend to ask customers when there is a potential fault.
AAISP provide their customers with many tools to help diagnose a problem with their network or connection, find out more here.
Most of our lines have tweaks that can be applied to them, such as Interleaving, DLM or profile options, MTU adjustments etc. These are explained here
This category has the following 6 subcategories, out of 6 total.