Category:Dropping FTTC

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review
This page is under review by AAISP staff.

This means the the content is scheduled to be updated and improved upon in the near future

Generally, a FTTC line should be more reliable than ADSL, and should stay on line pretty much all the time. A line dropping intermittently will need investigation.

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1. Standard Checks

First of all, go through the standard checks, we should then be confident that the cause of the dropping is not on the customer side.

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2. Check CQM Graph

You may be able to get some clues from the graphs. Find out more here.

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3. Use Diagnostic Tools

You can run tests on the line to see if they indicate a fault.

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4. Contact Support

Contact support, they will run further tests and will report a fault - usually a dropping connection will require us to arrange a BT Openreach engineer to attend site.

Pages in category "Dropping FTTC"

The following 2 pages are in this category, out of 2 total.