Category:FTTP Faults: Difference between revisions

Category:FTTP Faults (view source)

Revision as of 15:46, 8 June 2022

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AA-Andrew

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__NOTOC__<indicator name="Faults">[[File:Main-fault.svg\|link=:Category:Faults\|30px\|Back up to the Faults Category]]</indicator> [[File:Fttp-ont-pon.jpg\|thumb\|~~(Newer)~~A working Openreach ~~single port~~ ONT]] ==[[File:Nte-ok.jpg\|thumb\|An ~~Lights~~older ~~on the~~working Openreach ONT ==]] * We have a page about the lights and their meaning on the Openreach ONT: [[Openreach_FTTP_ONT]]▼ == Status lights on the Openreach ONT == ▲* WeSee ~~have~~[[Openreach FTTP ONT]] for amore ~~page~~information about the lights and their meaning on the Openreach ONT~~: [[Openreach_FTTP_ONT]]~~. == No connection == * '''Check the Openreach ONT:-''' # the Power light should be on - if not check power cable/switch etc # the PON (Passive Optical Network) light should be on - if not, check the cables, try a power cycle of the ONT and get in touch. # the LOS (Loss of service) light should be off - if not, check the cables, try a power cycle of the ONT and get in touch. # the LAN or PORT1 light should be green - if not check your connection to your router, swap the cable If lights are as they should be, then the Fibre and ONT should be working OK, time to: * '''Check your router:-''' # Check the PPP username/password on the router, and restart the router just to be sure. #Try a laptop/PC plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect,: ~~and~~see ~~run~~[[PPPoE on a ~~speed~~Computer]] ~~test~~for help in setting up PPPoE on a Computer. ▼ # ...get in touch == Slow connection == Try a wired connection from your computer instead of WiFi to rule out any WiFi problems. * Check/swap the cable between the Openreach ONT and your router - ensure it's a 8-wire CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G▼ * Ensure the router is capable of the speed of the circuit - eg, maybe you have a 1G service but an older router? * Use our speed test to check up and download speeds: https://speedtest.aa.net.uk▼ ▲* Check/swap the cable between the Openreach ONT and your router - ensure it's a 8-wire CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G. * Try a power cycle of the ONT▼ ▲* Use our speed test to check up and download speeds: https://speedtest.aa.net.uk - try tests at different times of the day as this can help track 'peak time congestion' ▲* Try a laptop plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test. ▲* Try a power cycle of the ONT. * Check the CQM Graphs, via the Control Pages, to see if it is slow due to lots of traffic. * Try a laptop/PC plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test. * ...get in touch.