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Category:FTTP Faults: Difference between revisions
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== Status lights on the Openreach ONT ==
*
== No connection ==
If lights are as they should be, then the Fibre and ONT should be working OK, time to:
* '''Check your router:-'''
*#Try a laptop plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect: see this page for help in setting up PPPoE on a Computer: [[PPPoE_on_a_Computer]]▼
*# Check the PPP username/password on the router, and restart the router just to be sure.
▲*#Try a laptop/PC plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect: see
*# ...get in touch
== Slow connection ==
* Try a wired connection from your computer instead of WiFi to rule out any WiFi problems.
* Ensure the router is capable of the speed of the circuit - eg, maybe you have a 1G service but an older router?
* Check/swap the cable between the Openreach ONT and your router - ensure it's a 8-wire CAT5 or CAT6 cable - not one with 4 wires as these will run at 100M and not 1G.
* Use our speed test to check up and download speeds: https://speedtest.aa.net.uk - try tests at different times of the day as this can help track 'peak time congestion'
* Try a power cycle of the ONT.
* Check the CQM Graphs, via the Control Pages, to see if it is slow due to lots of traffic.
* Try a laptop/PC plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect, and run a speed test.
* ...get in touch.
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