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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Category:FTTP Faults: Difference between revisions

Category:FTTP Faults (view source)

Revision as of 20:25, 13 April 2022

No change in size ,  13 April 2022
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→‎No connection
*# the Power light should be on - if not check power cable/switch etc
*# the PON (Passive Optical Network) light should be on - if not, check the cables, try a power cycle of the ONT and get in touch.
**# the LOS (Loss of service) light should be off - if not, check the cables, try a power cycle of the ONT and get in touch.
**# the LAN or PORT1 light should be green - if not check your connection to your router, swap the cable
 
*If lights are as they should be, then the Fibre and ONT should be working OK, time to check your router:-
**#Try a laptop plugged in to the ONT instead of your router - set up a new network connection of type PPPoE and use your xxx@a login and password to connect
**# Check the PPP username/password on the router, and restart the router just to be sure.
**# ...get in touch
 
== Slow connection ==
AA-Andrew
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Retrieved from ‘http://support.aa.net.uk/Special:MobileDiff/15778’