107
edits
Category:VoIP Faults: Difference between revisions
no edit summary
mNo edit summary |
No edit summary |
||
| (4 intermediate revisions by one other user not shown) | |||
|
<indicator name="VoIP">[[File:menu-voip.svg|link=:Category:VoIP|30px|Back up to the VoIP and SMS Category Page]]</indicator>
<indicator name="Faults">[[File:Main-fault.svg|link=:Category:Faults|30px|Back up to the Faults Category]]</indicator>
With most VoIP problems it is best to contact Support. However, here are a few pointers:
==Unable to register==
[[File:Snom-notregistered.png|right|frame|The screen of a Snom]]
*Check username and password carefully. (Typically the username is the full phone number in international format, eg +44.....)
*See the [[VoIP_Phones_-_Generic_Client|General VoIP settings]] page for registration details
*See the [[:Category:VoIP Phones|VoIP clients page]] to see if your VoIP phone is listed and has any special notes
*Try removing everything from your broadband router and directly plug in a single phone in to the router - this will eliminate the local network
== Only some calls are getting through ==
This is a common issue that can occur when you are using multiple phone in a 'natted' environment. We have an article [[VoIP_NAT|here]] on this particular issue.
Our support team can also assign you a small block of IPs if necessary.
== One-way audio on call recordings ==
Our call recording system will produce audio with each call participant on separate stereo audio channels. Make sure you are listening with both earbuds in. If you are finding that you are still only hearing one person, then contact our Support team supplying the recording in question.
== Sped up or slowed down call recordings ==
This can happen when you encounter a codec issue on the machine you are listening with. We would suggest using WAV or MP3 for call recordings. This can be adjusted on the [http://control.aa.net.uk Control Panel].
[[Category:Faults]]
| |||