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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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*Take a look at the [[VoIP NAT]] page for help with this and what we'd advise.
*Check if your router has a 'SIP ALG' enabled. Disable this if so. See: [[Disable SIP ALG]]
*Try removing everything from your broadband router and directly plug in a single phone in to the router - this will eliminate the local network▼
==Calls breaking up (intermittent audio)==
Generally audio problems such as calls breaking up are due to to the quality of the Internet connected that is being used. Diagnostics should first be concentrated on how well the internet connection is working.
▲*Try removing everything from your broadband router and directly plug in a single phone in to the router - this will eliminate the local network
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