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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Home::1: Difference between revisions

Home::1 (view source)

Revision as of 18:53, 10 January 2020

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Corrected fetching plain text quota with wget
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<indicator name="Configuring">[[File:menu-configure.svg|link=:Category:Configuring|30px|Back up to the Configuring Category]]</indicator>
<indicator name="Front">[[File:Menu-cog.svg|link=:Category:Line Settings|30px|Back up to the Broadband Line Settings]]</indicator>
The '''Home::1''' tariff is an ideal tariff for home users who want a simple fixed-usage service from AAISP. More details as to what is offered and the pricing can be found on the main website:
 
=Quota=
The Home::1 has a quota amount per month, eitherwhich 100GB,you 200GB,choose 300GB,when 400GBordered orand can change during the life of the service. There is also a quota bonus of half of the unused quota from the previous month being added to the 500GBnext. When the quota is reached various things could happen such as the line being blocked, the service set to go slow or for the system to automatically apply a 50GB top -up (and charge for it) More details below...▼
 
Multiple lines at the same location and on the same login can be bonded for speed & resilience, the quota is shared between them - see below for more details.
▲The Home::1 has a quota amount per month, either 100GB, 200GB, 300GB, 400GB or 500GB. When the quota is reached various things could happen such as the line being blocked, the service set to go slow or for the system to automatically apply a 50GB top up (and charge for it) More details below...
 
==How to Change the monthly quota==
You can regrade through https://aa.net.uk/broadband-regrade.html
Please contact Sales who will be happy to do this for you. A change in tariff would take effect from the following calendar month.
 
==Topping up before the quota runs out==
[[File:Topup50GB.png|none|frame|Top up button]]
 
If the top up Action is set to Slow or Block, then when you have less than 50GB remaining a Top up button will be shown on the Control Page. Clicking this will add 50GB and will invoice for it. AnyFrom unusedSeptember usage6, from2017 a top -up ison Home::1 and SoHo::1 does not expire. It continues carrieduntil overyou tohave theused nextit monthall.
 
The top up is paid for by a separate Direct Debit and lasts to the end of the following month, or until used up.
 
{{CPbox|#Click on the line you want to topup
*Control pages: http://aa.net.uk/login-clueless.html
#Click on the Top Up button}}
 
==How to view remaining Quota==
It can be viewed from the [httphttps://control.aa.net.uk/login-clueless.html controlControl pagesPages], and also by viewing the front page of the main web aa.net.uk site from your Home::1 line, it will look a little like this:▼
 
▲It can be viewed from the [http://aa.net.uk/login-clueless.html control pages], and also by viewing the front page of the main web aa.net.uk site from your Home::1 line, it will look a little like this:
 
[[File:H1Quota.png|300px|Remaining quota]]
 
The figure on the homepage is a real time counter of the usage, this may differ slightly from the stats on the [httphttps://control.aa.net.uk/login-clueless.html Control Pages] as the control pages uses data that is only updated hourly.
 
The quota figure on the homepage can also be viewed as an svg image using the URL: https://quota.aa.net.uk you can request a json or plain text version too, eg:
curl -L https://quota.aa.net.uk --header "Accept: application/json"
curl -L https://quota.aa.net.uk --header "Accept: text/plain"
wget https://quota.aa.net.uk --header="Accept: application/json" -q -O -
wget https://quota.aa.net.uk --header="Accept: text/plain" -q -O -
 
==Usage Tracking==
 
==Quota Warnings==
We can send an email when the quota reaches a certain point. You can edit this on the [httphttps://control.aa.net.uk/login-clueless.html Control Pages]
[[File:Clueless-quotawarn.png|none|frame|Quota warn option]]
 
==Quota Top up Options==
The [httphttps://control.aa.net.uk/login-clueless.html Control Pages] will show you your quota, and remaining usage as well as a couple of options that you can set.
 
[[File:Homeq-quota-options.png|none|frame|Home ::1 Quota settings on Control Pages]]
|-
!Slow
|The line speed will be limitedcapped, inthe speed. (256kbit/s)depends on the tariff. UsageFor during100GB thisusers timethe willslow comemode outwill ofnow nextbe month'around 330kbit/s quota.and Notefor that200GB 256kbitusers it will be around 660kbit/s. The idea is aroundthat 85GB/month;at thus,that thisspeed willyou could not use allthe whole of nextthe coming month's quotaquote noeven matterflat howout. longUsage youduring spendthis slowedtime will come out of next month's quota.
|You can top up from the Control Pages (see belowabove)
|-
!Auto-bill
==Quota on Bonded/Multi-line Home::1 Lines==
===Overview===
The Home::1 tariff is usually for a single line, but we do allow multiple lines on a Home::1 tariff which means that traffic can be bonded to increase the throughput (speed) and resilience.
 
*Multiple lines on Home::1 lines need to be on the same login (e.g. example@a)
Multiple lines on Home::1 are set to Auto Bill - this will allow balancing to work. The monthly quota is only applied to Line 1, and automatic balancing will ensure that the additional lines are automatically topped up as needed from the quota on line 1. In other words, the monthly quota (eg 200G) is set on Line one, and then then shared across the other line(s).
*They will all be given a different line number (e.g. example@a.1, example@a.2 etc.).
*Each line needs its own Quota, these can be different amounts. (Previously we had allowed a line to have zero quote, but this has changed)
*Automatic quota balancing will ensure that the total quota is automatically shared as needed
 
===Balancing===
QuotaWhilst iseach calculated per-line, buthas sharedits betweenown allquota, lines inwhenever a bondedline in the set. Thereruns out of quota there is a process called "balancing", which takes the total quota for the bonded set, and splits it equally between the lines in the set.
 
When your quota is reset at the beginning of each month, the balancing process runs; if you have 2 lines and 100GB quota, each line will get 50GB quota assigned.
 
Whenever a line in the set runs out of quota, balancing is run again to take quota from lines that haven't yet run out and pass it to the lines that have run out.
 
From a user's perspective, this means that you don't get auto topped-up until you have completely run out of quota across your set of lines. However, there can be confusing states where (e.g.) you have a total of 25GB quota left, shown to you as line 1 having 20GB quota and line 2 having 5GB quota. Don't panic; when the line with 5GB quota runs out of quota completely, balancing will kick in and adjust the situation.
Nhumfrey
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