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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Line Diagnostics: Difference between revisions

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These buttons can be found by clicking on your 'line' on the Control Pages (editline.cgi)
 
The buttons vary depending on what sort of line you have. -Not all tests are available on all types of lines.
[[File:Control-pages-Diagnostics.png]]
 
[[File:Control-pages-Diagnostics.png|border]]
 
[[File:clueless-line-diag-on-a-bt-line.png|border]]
 
==Log==
*Available on all lines
This will perform a traffic capture of your line (or lines if you have more than one). You can then view the capture on the page or download a pcap file which can be viewed with other software - eg Wireshark.
 
==Sync Status==
*Available on BT lines
This will report back the current sync status of the line, including error counts.
 
==Copper Line Test==
*Available on BT lines
Carries out a copper line test to test aspects of the actual phone line. This can cause the line to drop sync for a minute or so. It may report back that an OR (Open Reach) fault will need to be raised with the provider of the PSTN line
 
==Kill Buttons==
autoreview, Bureaucrats, editor, Interface administrators, reviewer, Administrators
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