12,270
edits
This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
mNo edit summary |
|||
(9 intermediate revisions by the same user not shown) | |||
<indicator name="Faults">[[File:Menu-email.svg|link=:Category:Email|30px|Back up to the Email Category]]</indicator>
==TL;DR==
Before February 2019 it was possible to delete the spam folder and therefore all messages (including spam messages) were delivered to the Inbox and downloaded by your POP3 client - it is not possible to delete the spam folder on on our new email servers (Which came in to service from February 2019). Therefore, by default, spam messages will be delivered to a 'spam' folder on the server which will not be downloaded when you collect email by POP3. The work-around here is to create a sieve rule as described below, to save all messages to your Inbox.
==Introduction==
We'd usually suggest to use IMAP to connect to our mail servers, but POP3 is supported too.
==How messages marked as spam are delivered==
Messages marked as spam by our system will be delivered to a folder called "spam" - this is sometimes displayed as Junk on some email clients. This spam folder resides on our mail servers and can be seen my IMAP clients.
▲When using POP3, you will only download email that is in your INBOX, and so '''messages in the spam folder will not be downloaded'''. - this behaviour can be overridden with a 'sieve filter' though. See below.
==How to view messages marked as spam when using POP3?==
As described above, messages that we mark as spam will be put in a separate folder on the server side. You can use our webmail (
[[File:Roundcube-spam-folder.png|frame|none|Spam folder (called Junk) in webmail]]
==How to deliver messages marked as spam to your
You can override the behaviour of delivering spam messages to
#Log in to webmail -
#Click Settings (top/right)
#Click Filters (left)
#Click the Plus (+) icon at the bottom of the 'Filters' column
#Set the filter as follows, as per the image below:
#*Filter name: Save all messages to
#*For incoming mail: all messages
#*execute the following actions: Move message to Inbox
#Click Save (at the bottom)
#You're done!
[[File:Sieverule-save-all-messages-inbox.png|frame|none|Filter to move all messages to
|
edits