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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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<indicator name="Faults">[[File:Menu-email.svg|link=:Category:Email|30px|Back up to the Email Category]]</indicator>
==TL;DR==
==Introduction==
We'd usually suggest to use IMAP to connect to our mail servers, but POP3 is supported too.
==How messages marked as spam are delivered==
Messages marked as spam by our system will be delivered to a folder called "spam" - this is sometimes displayed as Junk on some email clients. This spam folder resides on our mail servers and can be seen my IMAP clients.
▲''This behaviour has changed slightly over time - before February 2019 it was possible to delete the spam folder and therefore all messages were delivered to the Inbox - this is not possible on our new email servers which came in to service from February 2019. The work-around here is to create a sieve rule as described below.''
==How to view messages marked as spam when using POP3?==
As described above, messages that we mark as spam will be put in a separate folder on the server side. You can use our webmail (
[[File:Roundcube-spam-folder.png|frame|none|Spam folder (called Junk) in webmail]]
==How to deliver messages marked as spam to your
You can override the behaviour of delivering spam messages to the spam folder. To do this, you create a 'sieve filter' to force all messages to be saved to the
#Log in to webmail -
#Click Settings (top/right)
#Click Filters (left)
#Click the Plus (+) icon at the bottom of the 'Filters' column
#Set the filter as follows, as per the image below:
#*Filter name: Save all messages to
#*For incoming mail: all messages
#*execute the following actions: Move message to Inbox
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