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PSTN Diagnostics: Difference between revisions
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If a fault is Fault Report is Advised it is a good idea to run the test again with equipment unplugged from the line. If the results suggest a fault at the Customer Equipment then try removing the NTE faceplate which will remove any internal wiring and see if it still says there is a fault.
==Fault Locations are as follows
* CA Fault located at Customer Apparatus
* CE Fault located at Customer Equipment. Provides further breakdown of a CA fault
* FU Fault Located at Frames Unit. Provides further breakdown of an EX fault.
== Contacting support ==
Our Support team are happy to raise PSTN faults if the PSTN is with us.
If 'AppointmentRequired' is 'N' on the returned result, then our Support team can raise this fault as a non-appointed task for you. It is best to ensure that all pre-checks have been completed (eliminating equipment) before raising this to us. Any faults that end up being within the customers curtilage can result in fees.
You can find a list of our PSTN checks [[PSTN Checks|here]].
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