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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Passwords: Difference between revisions

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==Control Pages (Clueless)==
==DSL Login==
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The DSL login is used to access the Control Pages as well as what you use in your DSL router to log in to the Internet. This uses the xxx@a or xxx@a.1 style username.
 
Our control pages are used to manage services and access technical information. They are also the means to set, and where appropriate, to view other passwords as detailed below.
===Changing Password===
Generally we'd suggest not changing this password. However, you can if you like, but be sure to change the password on your Router too!
 
As with the accounts password, the associated email is crucial and someone with access to the email could use a password change request to change the password and access the control pages. This then gives access to all of the other control pages passwords.
*Log in the [http://aa.net.uk/login-clueless.html Control Pages] with your main xxx@a, click on you Login, and the password will be at the top.
 
===Notes:===
*Staff cannot see the password you have picked, it is hashed internally.
*Staff cannot set a password for you, you have to use the password change process (described above).
*Staff are able to invalidate your password if you request, and you should advise staff if you think the password is compromised.
 
===Changing Password===
A new password can be requested via: [[https://clueless.aa.net.uk/newpass.cgi]]
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