Back up to the VoIP Features Category

Difference between revisions of "VoIP - CDRs"

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(Update links, remove the Other VoIP Features section because it doesn't seem relevant to the page and it's not working anyway)
 
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__NOTOC__<indicator name="Configuring">[[File:Menu-cog.svg|link=:Category:VoIP Features|30px|Back up to the VoIP Features Category]]</indicator>
 
__NOTOC__<indicator name="Configuring">[[File:Menu-cog.svg|link=:Category:VoIP Features|30px|Back up to the VoIP Features Category]]</indicator>
 
 
=Call Detail Records=
 
=Call Detail Records=
   
 
Call Detail Records (CDRs) are available on the Control Pages. The invoice will include an itemised bill too.
 
Call Detail Records (CDRs) are available on the Control Pages. The invoice will include an itemised bill too.
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Note that outbound calls to Freephone numbers (e.g. 0800) will not be shown.
   
 
{{CPbox|#Click on, or search for, the number you want to view
 
{{CPbox|#Click on, or search for, the number you want to view
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*Ring - the time in seconds the call rang for
 
*Ring - the time in seconds the call rang for
 
*Call - The time in seconds the call lasted for after being answered.
 
*Call - The time in seconds the call lasted for after being answered.
**When a call is not connected, the [http://en.wikipedia.org/wiki/List_of_SIP_response_codes SIP response code] is given in place of the call length. e.g., 180, 183 etc.
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**When a call is not connected, the [https://en.wikipedia.org/wiki/List_of_SIP_response_codes SIP response code] is given in place of the call length. e.g., 180, 183 etc.
*Rate - the [http://aa.net.uk/telecoms-callprices-area.html rate code] of the call, e.g. 01 is a UK 01 number, fm are mobile numbers
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*Rate - the [https://www.aa.net.uk/voice-and-mobile/prices/call-prices/ rate code] of the call, e.g. 01 is a UK 01 number, fm are mobile numbers
 
==Other VoIP Features==
 
<ncl style=bullet maxdepth=5 headings=bullet headstart=2 showcats=1 showarts=1>Category:VoIP Features</ncl>
 
 
 
   
 
[[Category:VoIP Features]]
 
[[Category:VoIP Features]]

Latest revision as of 18:35, 9 July 2021

Call Detail Records

Call Detail Records (CDRs) are available on the Control Pages. The invoice will include an itemised bill too.

Note that outbound calls to Freephone numbers (e.g. 0800) will not be shown.


Click to Access the Control Pages

Accessing This Feature

Access is via the Control Pages as follows:

  1. Log in to the Control Pages with your xxx@a login
  2. Click on, or search for, the number you want to view
  3. Click on the CDR link to view the Call records

Fields on the CDR page

  • Calls in green are outbound calls from the customer
  • Calls in blue are inbound calls to the customer
  • Calls in white/grey are calls that did not connect


  • Ring - the time in seconds the call rang for
  • Call - The time in seconds the call lasted for after being answered.
    • When a call is not connected, the SIP response code is given in place of the call length. e.g., 180, 183 etc.
  • Rate - the rate code of the call, e.g. 01 is a UK 01 number, fm are mobile numbers