This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
Slow ADSL Diagnostics
The tests to run when looking at a slow ADSL line are:
- CQM Graphs From the previous step...
- Copper Line Tests will test the phone line for faults, and may report a fault is found.
- Status Tests will show sync speed as well as if the line is below the Fault Threshold.
- SNR Reset If you have recently had some sort of fault fixed, then the profile (BT lines) may need to be reset. This can be done via the control pages.