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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Category:Slow ADSL: Difference between revisions

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A slow connection could be caused by a number of things. We'll go through some quick checks first and then move on to some more detailed investigations. (Do feel free to call support for help!)

You can test speed with our speed tester: [http://speedtest2.aa.net.uk speedtest2.aa.net.uk]




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A slow connection could be caused by a number of things. We'll go through some quick checks first and then move on to some more detailed investigations. (Do feel free to call support for help!)

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[[File:1.svg|100px|left|link=Slow_ADSL_Quick_Checks]]
== [[Slow_ADSL_Quick_Checks|1. Quick Checks]] ==
== [[Slow_ADSL_Quick_Checks|1. Quick Checks]] ==
First of all, go through these quick checks to see if they help fix a slow connection
First of all, go through these quick checks to see if they help fix a slow connection
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[[File:2.svg|100px|left|link=Slow_ADSL_Speed_Checks]]
== [[Slow_ADSL_Speed_Checks|2. Speed Tests]] ==
== [[Slow_ADSL_Speed_Checks|2. Speed Tests]] ==
Secondly, find out what speed your line should be, and run some speed tests to see how the 2 compare
Secondly, find out what speed your line should be, and run some tests to see what you are actually getting
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[[File:3.svg|100px|left|link=Slow_ADSL_CQM]]
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== [[Slow_ADSL_CQM|3. Check CQM Graph]] ==
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You may be able to tell from our monitoring graphs what is causing slow speed. find out more here.
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== [[Slow_ADSL_CQM|3. Check CQM Graph]] ==
== Contact Information ==
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You may be able to tell from our monitoring graphs what is causing slow speed. Find out more here.
*Support: 03333 400999 [mailto:support@aa.net.uk email]
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*Sales: 03333 400222 [mailto:sales@aa.net.uk email]
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*Live Chat: [http://aa.net.uk/kb-irc.html irc.z.je/a&a]
[[File:4.svg|100px|left|link=Slow_ADSL_Diagnostics]]
*[[Out of Hours Help|Need out of hours help?]]
== [[Slow_ADSL_Diagnostics|4. Use Diagnostic Tools]] ==
You can run tests on the line to see if they indicate a fault.
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If you still have problems, then please do contact Support.


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