PSTN Diagnostics: Difference between revisions

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*Available where AAISP provide the PSTN line. This may cause the line to drop sync and reconnect.

{{CPbox|#Click on the line you want to run the test on

#Click on the 'Run PSTN Test' button, and follow the instructions from there

}}

==Tests==

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This runs a CIDT Test (Copper Integrated Demand Test) on the PSTN line and will report any problems it finds along with suggestions.

If the result includes 'FaultReportAdvised:Y' then please contact support, as a fault may need to be submitted to ~~Open Reach~~.

If the result includes 'FaultReportAdvised:Y' then please contact support, as a fault may need to be submitted to Openreach.

==Example output==

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If a fault is Fault Report is Advised it is a good idea to run the test again with equipment unplugged from the line. If the results suggest a fault at the Customer Equipment then try removing the NTE faceplate which will remove any internal wiring and see if it still says there is a fault.

==Fault Locations are as follows:==

==Fault Locations are as follows==

* CA Fault located at Customer Apparatus

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* EX Fault located in Exchange

* LN Fault Located in Local Network

* CE "Fault located at Customer Equipment. Provides further breakdown of a CA fault"

* CE Fault located at Customer Equipment. Provides further breakdown of a CA fault

* FU "Fault Located at Frames Unit. Provides further breakdown of an EX fault.

* FU Fault Located at Frames Unit. Provides further breakdown of an EX fault.

== Contacting support ==

Our Support team are happy to raise PSTN faults if the PSTN is with us.

If 'AppointmentRequired' is 'N' on the returned result, then our Support team can raise this fault as a non-appointed task for you. It is best to ensure that all pre-checks have been completed (eliminating equipment) before raising this to us. Any faults that end up being within the customers curtilage can result in fees.

You can find a list of our PSTN checks [[PSTN Checks|here]].