PSTN Diagnostics: Difference between revisions
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If a fault is Fault Report is Advised it is a good idea to run the test again with equipment unplugged from the line. If the results suggest a fault at the Customer Equipment then try removing the NTE faceplate which will remove any internal wiring and see if it still says there is a fault. |
If a fault is Fault Report is Advised it is a good idea to run the test again with equipment unplugged from the line. If the results suggest a fault at the Customer Equipment then try removing the NTE faceplate which will remove any internal wiring and see if it still says there is a fault. |
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==Fault Locations are as follows |
==Fault Locations are as follows== |
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* CA Fault located at Customer Apparatus |
* CA Fault located at Customer Apparatus |
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* CE Fault located at Customer Equipment. Provides further breakdown of a CA fault |
* CE Fault located at Customer Equipment. Provides further breakdown of a CA fault |
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* FU Fault Located at Frames Unit. Provides further breakdown of an EX fault. |
* FU Fault Located at Frames Unit. Provides further breakdown of an EX fault. |
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== Contacting support == |
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Our Support team are happy to raise PSTN faults if the PSTN is with us. |
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If 'AppointmentRequired' is 'N' on the returned result, then our Support team can raise this fault as a non-appointed task for you. It is best to ensure that all pre-checks have been completed (eliminating equipment) before raising this to us. Any faults that end up being within the customers curtilage can result in fees. |
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You can find a list of our PSTN checks [[PSTN Checks|here]]. |
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