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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

FTTC Checks: Difference between revisions

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== Step 3: Eliminate Internal Wiring ==
== Step 3: Eliminate Internal Wiring ==
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You will know if your socket has a removable faceplate if it has a BT or Openreach logo, and a separate removable faceplate covering the bottom half (see examples for sockets with a removable face plates below). You can then remove the faceplate to isolate the internal wiring in the building as per the steps below:
[[File:Nte5open.png|right|100px]]
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# Use a small screw driver to remove the faceplate - it may have wiring attached to it so be careful not to dislodge the wiring. If it is a newer NTE5C socket, then it should just unclip on the sides.
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It will probably be possible to test from the master socket. If the socket where your line enters the building has a BT or Openreach logo and a separate removable faceplate covering the bottom half (see diagram below), then you can remove the faceplate to isolate the internal wiring in the building as follows:
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# Use a small screw driver to remove the faceplate - it may have wiring attached to it so be careful not to dislodge the wiring.
#Behind the faceplate is another telephone socket. Connect your broadband splitter to that and the router to the splitter.
#Behind the faceplate is another telephone socket. Connect your broadband splitter to that and the router to the splitter.
#Test from there and see if the problem goes away.
#Leave connected here for an appropriate period of time to see if they problem goes away, e.g. 24 hours.
#If it does, the problem is in your internal wiring and you will need to get that fixed.
#If it does, the problem is in your internal wiring and it will be your responsibility to get that fixed.


If you do not have a master socket like this (meaning your phone installation dates to before ~1986), try connecting the broadband splitter to the first socket where the line comes in to the building, and connect the router to the splitter.
If you do not have a master socket like this (meaning your phone installation dates to before ~1986), try connecting the broadband splitter to the first socket where the line comes in to the building, and connect the router to the splitter.
[[File:Master-sockets Examples.jpg|right|500px]]
[[File:TestSocketExample.png|left|500px]]


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