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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!
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{| class="wikitable"
!colspan="2"|FTP Details
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=Setting the FTP
The password is as you have set up with us for the domain. In the Control Pages you can add an FTP password for the domain or specific sub domains from within the 'DNS' settings.
[[File:Webhosting-ftp-password.png]]
=Uploading pages by ftp=▼
Select the Type of FTP Password, and enter the password you'd like to use in to the Value box
You access your web site using ftp (file transfer protocol). You can do this directly from some applications that allow design of web pages. Most ftp clients work with no problems.
You then find that your web site is in the /www/ directory (assuming you used a www. subdomain as the login). If you have other subdomains, such as www2.testing.me.uk then these are in a /www2/ directory, and so on.
'''Warning:''' the username and password are sent in plain text. If you are worried by this, you might wish to use one-time passwords for web uploads.
==Errors and Problems==▼
*Your FTP Client Appears to be broken messages▼
[[File:Webhosting-ftp-indexhttp.png|300px]]
▲==FTP Errors and Problems==
**The client is sending ls -L to list the directory, this is invalid. In gFTP (Linux) this can be resolved in the preferences there is an option not to 'resolve remote symlinks'
*Passive mode FTP will be required if the user is behind a firewall or NAT (This will be an option in their FTP client)
*Adobe Contribute
**
**The Windows command line FTP program doesn't support passive mode - use another client, sorry.
*Seem to be firewalled or blocked access to FTP:
**We will block IP addresses that use a wrong username or password multiple times. We will block an IP for an hour in these cases.
*Your script produced no output
**Because scripts are allowed everywhere, trying to serve a web page which is the source code of a script can easily go wrong - with the web server trying to execute it. Putting a blank line before the #! line can stop the web server trying to execute it.
==rsync==
We used to offer rsync access to upload webpages, but this was removed some time ago.
[[File:aa-button.png|link=http://aa.net.uk/domains-webspace.html|Webhosting Service page on our main website]]
[[Category:Webhosting|Uploading]]
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