Category:Faults: Difference between revisions

Latest revision as of 18:50, 19 September 2025

Is something broken? Broadband slow, or dropping out? PSTN of VoIP problem? Let's get it fixed! We have lots of tools available for customers to use

Fibre Faults

If you have FTTP/CityFibre, then these pages will help diagnose a slow, or dropping or broken connection!

FTTC/VDSL Faults

If you have FTTC/VDSL, then these pages will help diagnose a slow, or dropping connection!

VoIP Problems

Get some help with diagnosing VoIP faults and problems, one way audio, audio breaking up, ghost calls etc...

ADSL Faults

If you have ADSL, then these pages will help diagnose a slow, or dropping connection!

Phone line Faults

If you have a physical (Openreach) phone line from with a fault, then take a look here to see what we can do

WiFi Challenges and Limitations

Some of the common problems that WiFi users experience, together with measures that can be taken to mitigate them where this is possible.

Broadband Diagnostic Tools

AAISP provide their customers with many tools to help diagnose a problem with their network or connection, find out more here.

Contact Support:

Tel: 03333 400999 SMS: 01344 400999
Email: support@aa.net.uk
Live Chat: irc.aachat.net/a&a
Need out of hours help? / Status Page

Subcategories

This category has the following 6 subcategories, out of 6 total.

Pages in category "Faults"

The following 3 pages are in this category, out of 3 total.

F

FTTC Faults

P

Packet Loss

S

Slow Speed Faults

@@ Line 5: / Line 5: @@
 <div class="AAMenuRow">
-{{AAMenu|img=main-fault.svg|link=:Category:ADSL Faults|title=ADSL Faults|text=If you have ADSL, then these pages will help diagnose a slow, or dropping connection!}}
+{{AAMenu|img=main-fault.svg|link=:Category:FTTP Faults|title=Fibre Faults|text=If you have FTTP/CityFibre, then these pages will help diagnose a slow, or dropping or broken connection!}}
 {{AAMenu|img=main-fault.svg|link=:Category:FTTC Faults|title=FTTC/VDSL Faults|text=If you have FTTC/VDSL, then these pages will help diagnose a slow, or dropping connection!}}
+{{AAMenu|img=menu-voip.svg|link=:Category:VoIP Faults|title=VoIP Problems|text=Get some help with diagnosing VoIP faults and problems, one way audio, audio breaking up, ghost calls etc...}}
+{{AAMenu|img=main-fault.svg|link=:Category:ADSL Faults|title=ADSL Faults|text=If you have ADSL, then these pages will help diagnose a slow, or dropping connection!}}
 {{AAMenu|img=menu-poles.svg|link=:Category:PSTN Faults|title=Phone line Faults|text=If you have a physical (Openreach) phone line from with a fault, then take a look here to see what we can do}}
-{{AAMenu|img=menu-voip.svg|link=:Category:VoIP Faults|title=VoIP Faults|text=Get some help with diagnosing VoIP faults, one way audio, audio breaking up etc...}}
+{{AAMenu|img=WIFI icon.svg|link=:Category:WiFi Challenges and Limitations|title=WiFi Challenges and Limitations|text=Some of the common problems that WiFi users experience, together with measures that can be taken to mitigate them where this is possible.}}
-{{AAMenu|img=menu-File:WIFI icon.svg|link=:Category:VoIP Faults|title=WiFi Challenges and Limitations|text=Some of the common problems that WiFi users experience, together with measures that can be taken to mitigate them where this is possible.}}
 {{AAMenu|img=menu-spanner.svg|link=:Category:Diagnostic Tools|title=Broadband Diagnostic Tools|text=AAISP provide their customers with many tools to help diagnose a problem with their network or connection, find out more here.}}
 {{AAMenu|img=menu-contact.svg|link=|title=Contact Support:|text=*Tel: 03333 400999 SMS: 01344 400999
 *Email: [mailto:support@aa.net.uk support@aa.net.uk]
-*Live Chat: [http://aa.net.uk/kb-irc.html irc.z.je/a&a]
+*Live Chat: [http://aa.net.uk/kb-irc.html irc.aachat.net/a&a]
 *[[Out of Hours Help|Need out of hours help?]] / [https://aastatus.net Status Page]}}
 </div>