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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

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[[File:e-mail-icon.png|64px|link=:Category:Email]]
<indicator name="Faults">[[File:Menu-email.svg|link=:Category:Email|30px|Back up to the Email Category]]</indicator>
<indicator name="Faults">[[File:Menu-emailadd.svg|link=:Category:Email Features|30px|Back up to the Email Features Category]]</indicator>


==Choice==
==RoundCube==
With webmail you can access your email from anywhere with a web browser, all you'll need is your email address and password. AAISP provide 2 webmail clients:
With webmail you can access your email from anywhere with a web browser, all you'll need is your email address (username) and password.

*RoundCube
*SquirrelMail

Roundcube is a more 'modern' client, where as SquirrelMail is simpler and more lightweight. We would recommend using Roundcube.


To access go to '''https://webmail.aa.net.uk'''
To access go to '''https://webmail.aa.net.uk'''


==Login page==
==Log out afterwards==
:[[File:Email-webmail-login.png|none|400px|thumb|Webmail Login Page]]

You can use either, simply use your email address and password to login.

'''Log out afterwards'''
You should always logout after using webmail so as to make sure that nobody else using the same computer will be able to access your email.
You should always logout after using webmail so as to make sure that nobody else using the same computer will be able to access your email.


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==Roundcube==
==Roundcube==
As of October 2012, the Rouncube interface looks like this:
In 'Desktop; view, the Roundcube interface looks like this:

:[[File:Email-rouncube-interface.png|none|400px|thumb|Roundcube interface]]
:[[File:Email-rouncube-interface.png|none|400px|thumb|Roundcube interface]]

From January 2017, If you are using a tablet or smartphone device then it will show a 'mobile view'. This is a simpler layout that is easier to use on a smaller screen. You can switch back to the Desktop view in via the menu on the right.
:[[File:Roundcube-mobile.png|none|200px|thumb|Simpler Mobile VIew]]


There are some nice features of Roundcube that may not be apparent straight away, such as:
There are some nice features of Roundcube that may not be apparent straight away, such as:
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*Ability to add multiple identities (under the settings)
*Ability to add multiple identities (under the settings)
*The address book has a 'Global Addresses' Group - this is a domain-wide address book that anyone in your domain can add/edit.
*The address book has a 'Global Addresses' Group - this is a domain-wide address book that anyone in your domain can add/edit.
*(2017) Uses a mobile-friendly 'skin' for mobile devices.


===Further Help===
===Further Help===
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*A limit on the number of times you can send the same message per login session (10) - a 'Failed to send message.' message will appear if this happens
*A limit on the number of times you can send the same message per login session (10) - a 'Failed to send message.' message will appear if this happens
*A limit on sending message (20 seconds between sending)
*A limit on sending message (20 seconds between sending)

==SquirrelMail==
SquirrelMail looks like this:

:[[File:Email-squirrelmail-interface.png|none|400px|thumb|SquirrelMail interface]]

Using Squirrelmail should be self-explanatory, however there are some (brief) instruction on the [http://squirrelmail.org/docs/user/user.html SquirrelMail website].

==Help with Other Email Features==
<ncl style=bullet maxdepth=5 headings=bullet headstart=2 showcats=1 showarts=1>Category:Email Features</ncl>