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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

VMG1312-B10A: Factory Reset: Difference between revisions

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==Overview==
There are 4 configuration settings that the router can be in:
There are 4 configuration settings that the router can be in:


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#Switch router on, wait for it to boot up
#Switch router on, wait for it to boot up
#With a paperclip, pen, etc, hold in the reset button
#With a paperclip, pen, etc., hold in the reset button
#Wait until the power light turns red (should be up to 5 seconds)
#Wait until power flashes red, keep holding it down until power stops flashing.
#Release the reset button
#Release the reset button
#Wait for the router to boot up again
#Wait for the router to boot up again
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==Reset to the ZyXEL Factory Settings==
==Reset to the ZyXEL Factory Settings==


To erase the default AAISP settings, the 'ROM-D' file needs to be cleared, this is done via the CLI (Telnet or SSH) using the supervisor user and then issuing the <syntaxhighlight inline enclose="none">save_default clean</syntaxhighlight> command.
To erase the default AAISP settings, the 'ROM-D' file needs to be cleared, this is done via the CLI (Telnet or SSH) using the supervisor user and then issuing the <syntaxhighlight inline enclose="none" lang="bash">save_default clean</syntaxhighlight> command.


Here is an example:
Here is an example:


<syntaxhighlight lang=bash highlight="1,6,7,8">
<syntaxhighlight lang=bash highlight="1,6,7,8" lang="bash">
$ telnet 90.155.90.129
$ telnet 90.155.90.129
Trying 90.155.90.129...
Trying 90.155.90.129...
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If you need to restore an AAISP rom-d file, then here are the steps to take. Support are able to provide you with the rom-d file on request.
If you need to restore an AAISP rom-d file, then here are the steps to take. Support are able to provide you with the rom-d file on request.


FTP is used to add the rom-d file. Here the rom-d file is actually called vmg1312-b.rom-d, so when we upload it we have to specify the target file name of rom-d. (the lines highlighted contain things you need to type in)
FTP is used to add the rom-d file. Here the AAISP provided rom-d file is actually called vmg1312-b.rom-d, so when we upload it we have to specify the target file name of rom-d. (the lines highlighted contain things you need to type in)


<syntaxhighlight highlight="1,5,9,16">
<syntaxhighlight highlight="1,5,9,16" lang="bash">
$ ftp supervisor@192.168.0.1
$ ftp supervisor@192.168.0.1
Connected to 192.168.0.1.
Connected to 192.168.0.1.
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</syntaxhighlight>
</syntaxhighlight>


At this point the ftp connection is closed and as it says, the router will reboot. The router will still need to be reset before the router will use the rom-d settings. Once reset though, the router will use the AAISP default settings to get online, retrieve a new firmware if available and then retrieve a config file for the line.
At this point the ftp connection is closed and as it says, the router will reboot. The router will still need to be reset before the router will use the rom-d settings. Once reset though, the router will use the AAISP Base Settings to get online, retrieve a new firmware if available and then retrieve a config file for the line.


If you get an error such as:
If you get an error such as:
bftpd:error:341.231:cmsImg_validateImage:1514:Could not determine image format [72063 bytes]
bftpd:error:341.231:cmsImg_validateImage:1514:Could not determine image format [72063 bytes]
Then this will be due to the Firmware version not matching the version that the config file was made for. See the [[VMG1312: Software|Software Page]] for information about the software versions.
Then this will be due to the Firmware version not matching the version that the config file was made for. See the [[VMG1312: Software|Software Page]] for information about the software versions.
[[Category:ZyXEL_VMG1312|Reset]]
[[Category:ZyXEL VMG1312-B10A|Reset]]