POP3 Tips: Difference between revisions

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<indicator name="Faults">[[File:Menu-email.svg|link=:Category:Email|30px|Back up to the Email Category]]</indicator>

==TL;DR==

Before February 2019 it was possible to delete the spam folder and therefore all messages (including spam messages) were delivered to the Inbox and downloaded by your POP3 client - it is not possible to delete the spam folder on on our new email servers (Which came in to service from February 2019). Therefore, by default, spam messages will be delivered to a 'spam' folder on the server which will not be downloaded when you collect email by POP3. The work-around here is to create a sieve rule as described below, to save all messages to your Inbox.

==Introduction==

We'd usually suggest to use IMAP to connect to our mail servers, but POP3 is supported too.

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==How messages marked as spam are delivered==

Messages marked as spam will be delivered to a folder called "spam" - this is sometimes displayed as Junk on some email clients.

Messages marked as spam by our system will be delivered to a folder called "spam" - this is sometimes displayed as Junk on some email clients. This spam folder resides on our mail servers and can be seen my IMAP clients.

~~When~~ using POP3, you will only download email that is in your ~~INBOX~~, and so '''messages in the spam folder will not be downloaded'''. - ~~this~~ behaviour can be overridden with a 'sieve filter' though. See below.

However, when using POP3, you will only download email that is in your Inbox, and so '''messages in the spam folder will not be downloaded'''. - This behaviour can be overridden with a 'sieve filter' though. See below.

''This behaviour has changed slightly over time - before February 2019 it was possible to delete the spam folder and therefore all messages were delivered to the Inbox - this is not possible on our new email servers which came in to service from February 2019.''

==How to view messages marked as spam?==

==How to view messages marked as spam when using POP3?==

As described above, messages that we mark as spam will be put in a separate folder on the server side. You can use our webmail (~~http~~://webmail.aa.net.uk) to view the spam folder - you can then drag and move messages from your spam folder to your ~~INBOX~~ if you wish for them to be downloaded by your POP3 email client.

As described above, messages that we mark as spam will be put in a separate folder on the server side. You can use our webmail (https://webmail.aa.net.uk) to view the spam folder - you can then drag and move messages from your spam folder to your Inbox if you wish for them to be downloaded by your POP3 email client.

[[File:Roundcube-spam-folder.png|frame|none|Spam folder (called Junk) in webmail]]

==How to deliver messages marked as spam to your ~~INBOX~~?==

==How to deliver messages marked as spam to your Inbox when using POP3?==

You can override the behaviour of delivering spam messages to the spam folder. To do this, you create a 'sieve filter' to force all messages to be saved to the ~~INBOX~~. This can be done via webmail as follows:

You can override the behaviour of delivering spam messages to the spam folder. To do this, you create a 'sieve filter' to force all messages to be saved to the Inbox. This can be done via webmail as follows:

#Log in to webmail - ~~http~~://webmail.aa.net.uk

#Log in to webmail - https://webmail.aa.net.uk

#Click Settings (top/right)

#Click Filters (left)

#Click the Plus (+) icon at the bottom of the 'Filters' column

#Set the filter as follows, as per the image below:

#*Filter name: Save all messages to ~~inbox~~

#*Filter name: Save all messages to Inbox

#*For incoming mail: all messages

#*execute the following actions: Move message to Inbox

#Click Save (at the bottom)

#You're done!

[[File:Sieverule-save-all-messages-inbox.png|frame|none|Filter to move all messages to ~~teh~~ Inbox]]

[[File:Sieverule-save-all-messages-inbox.png|frame|none|Filter to move all messages to the Inbox]]