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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

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(More info in your [[Information Pack]] (available from sales or via clueless if required)).
(More info in your [[Information Pack]] (available from sales or via clueless if required)).


⚫
=VDSL=
⚫
= ADSL: Basic BT and TT PPPoA Settings =

⚫
Typically you'll have a FTTC capable router (ie a router with a built in FTTC/VDSL modem) and will use PPPoE, and you'll need to set a VLAN in the PPPoE settings. Some customers may have a separate Openreach modem, and will then use a PPPoE router.


{| class="wikitable"
{| class="wikitable"
! Setting || ||Description
! Setting || ||Description
|-
|-
| VLAN || 101 || (Not applicable if you are using the Openreach modem). Use this if your router has a built in VDSL modem.
⚫
| Line type || Auto || Usually set this to automatic as it allows ADSL or ADSL2+ (depending on modem and line type).
⚫
|-
⚫
| Mode || Routed || This means that IP traffic is routed, and is the normal mode unless setting up a PPPoE bridge to another device.
⚫
|-
⚫
| PPP mode || PPPoA || When routing IP you want your router to connect using PPPoA mode. PPPoE (see below) is more commonly used when bridging to a separate PPPoE device such as a FireBrick
⚫
|-
⚫
| VPI/VCI || 0/38 || This is often the default on most broadband routers
⚫
|-
⚫
| Mux || VC-Mux || This is often the default on most broadband routers
|-
|-
| Login || As advised || We allocate a login for one or more lines. This is of the form of a name followed by @, a realm, a dot then a single digit number. (e.g. test@a.1). The final number is the line number (e.g. 1, 2, etc.) for where customers have multiple lines sharing IP addresses.
| Login || As advised || We allocate a login for one or more lines. This is of the form of a name followed by @, a realm, a dot then a single digit number. (e.g. test@a.1). The final number is the line number (e.g. 1, 2, etc.) for where customers have multiple lines sharing IP addresses.
Line 33: Line 27:
|}
|}


==Note==
⚫
Please note that most DSL lines (BT and TT) do allow PPPoE mode. This can be useful when using a bridging modem. In such cases you need the LLC-Mux normally. For FTTC and FTTP the only operational mode is PPPoE directly with RFC4638 support allowing 1500 byte MTU.


⚫
=FTTP (Openreach provided)=
⚫
=VDSL=
Typically you'll have a PPPoE capable router and will connect the WAN port to the [[Openreach_FTTP_ONT|Openreach ONT]] that was installed by Openreach.

⚫
Typically you'll have a FTTC capable router (ie a router with a built in FTTC/VDSL modem) and will use PPPoE, and you'll need to set a VLAN in the PPPoE settings. Some customers may have a separate Openreach modem, and will then use a PPPoE router.


{| class="wikitable"
{| class="wikitable"
! Setting || ||Description
! Setting || ||Description
|-
|-
| VLAN || 101 || (Not applicable if you are using the Openreach modem). Use this if your router has a built in VDSL modem.
| VLAN || none || Leave untagged, no VLAN, and connect your router to the [[Openreach_FTTP_ONT|Openreach ONT]]
|-
|-
| Login || As advised || We allocate a login for one or more lines. This is of the form of a name followed by @, a realm, a dot then a single digit number. (e.g. test@a.1). The final number is the line number (e.g. 1, 2, etc.) for where customers have multiple lines sharing IP addresses.
| Login || As advised || We allocate a login for one or more lines. This is of the form of a name followed by @, a realm, a dot then a single digit number. (e.g. test@a.1). The final number is the line number (e.g. 1, 2, etc.) for where customers have multiple lines sharing IP addresses.
|-
|-
| Password || As advised || We allocate a password, but you can change this on the Broadband Control Pages. If you change the password on our system your lines will go off line until you change the password on the router as well. If your router cannot handle the length of password we provide, please contact support who will be happy to set a shorter password.
| Password || As advised || We allocate a password, but you can change this on the Broadband Control Pages. If you change the password on our system your lines will go off line until you change the password on the router as well. If your router cannot handle the length of password we provide, please contact support who will be happy to set a shorter password.
|-
|-
| WAN IP (local) || 0.0.0.0 || Whilst we allocate a fixed IP address for your service, including the WAN address, it is best not to set this as it is allocated automatically using PPP. If you configure this incorrectly you will normally find you cannot log in at all.
| WAN IP (local) || 0.0.0.0 || Whilst we allocate a fixed IP address for your service, including the WAN address, it is best not to set this as it is allocated automatically using PPP. If you configure this incorrectly you will normally find you cannot log in at all.
Line 59: Line 50:




⚫
=CityFibre FTTP=
⚫
=FTTP (Openreach provided)=
Typically you'll have a PPPoE capable router and will connect the WAN port to the [[Openreach_FTTP_ONT|Openreach ONT]] that was installed by Openreach.
'''Customer router requirement:''' Typically you'll need an Ethernet router that can do PPPoE on a specified VLAN, it will then plug in to [[CityFibre ONT|ONT]] that will be installed by CityFibre.


{| class="wikitable"
{| class="wikitable"
! Setting || ||Description
! Setting || ||Description
|-
|-
⚫
| VLAN || 911 || VLAN is required
| VLAN || none || Leave untagged, no VLAN, and connect your router to the [[Openreach_FTTP_ONT|Openreach ONT]]
|-
|-
| Login || As advised || We allocate a login for one or more lines. This is of the form of a name followed by @, a realm, a dot then a single digit number. (e.g. test@a.1). The final number is the line number (e.g. 1, 2, etc.) for where customers have multiple lines sharing IP addresses.
| Login || As advised || We allocate a login for one or more lines. This is of the form of a name followed by @, a realm, a dot then a single digit number. (e.g. test@a.1). The final number is the line number (e.g. 1, 2, etc.) for where customers have multiple lines sharing IP addresses.
Line 81: Line 72:





⚫
=CityFibre FTTP=
⚫
= ADSL: Basic BT and TT PPPoA Settings =
'''Customer router requirement:''' Typically you'll need an Ethernet router can than do PPPoE on a specified VLAN, it will then plug in to [[CityFibre ONT|ONT]] that will be installed by CityFibre.


{| class="wikitable"
{| class="wikitable"
! Setting || ||Description
! Setting || ||Description
|-
|-
⚫
| Line type || Auto || Usually set this to automatic as it allows ADSL or ADSL2+ (depending on modem and line type).
⚫
| VLAN || 911 || VLAN is required
⚫
|-
⚫
| Mode || Routed || This means that IP traffic is routed, and is the normal mode unless setting up a PPPoE bridge to another device.
⚫
|-
⚫
| PPP mode || PPPoA || When routing IP you want your router to connect using PPPoA mode. PPPoE (see below) is more commonly used when bridging to a separate PPPoE device such as a FireBrick
⚫
|-
⚫
| VPI/VCI || 0/38 || This is often the default on most broadband routers
⚫
|-
⚫
| Mux || VC-Mux || This is often the default on most broadband routers
|-
|-
| Login || As advised || We allocate a login for one or more lines. This is of the form of a name followed by @, a realm, a dot then a single digit number. (e.g. test@a.1). The final number is the line number (e.g. 1, 2, etc.) for where customers have multiple lines sharing IP addresses.
| Login || As advised || We allocate a login for one or more lines. This is of the form of a name followed by @, a realm, a dot then a single digit number. (e.g. test@a.1). The final number is the line number (e.g. 1, 2, etc.) for where customers have multiple lines sharing IP addresses.
|-
|-
| Password || As advised || We allocate a password, but you can change this on the Broadband Control Pages. If you change the password on our system your lines will go off line until you change the password on the router as well. If your router cannot handle the length of password we provide, please contact support who will be happy to set a shorter password.
| Password || As advised || We allocate a password, but you can change this on the Broadband Control Pages. If you change the password on our system your lines will go off line until you change the password on the router as well. If your router cannot handle the length of password we provide, please contact support who will be happy to set a shorter password.
|-
|-
| WAN IP (local) || 0.0.0.0 || Whilst we allocate a fixed IP address for your service, including the WAN address, it is best not to set this as it is allocated automatically using PPP. If you configure this incorrectly you will normally find you cannot log in at all.
| WAN IP (local) || 0.0.0.0 || Whilst we allocate a fixed IP address for your service, including the WAN address, it is best not to set this as it is allocated automatically using PPP. If you configure this incorrectly you will normally find you cannot log in at all.
Line 102: Line 101:
|}
|}


==DNS Revolvers==
==Note==
⚫
Please note that most DSL lines (BT and TT) do allow PPPoE mode. This can be useful when using a bridging modem. In such cases you need the LLC-Mux normally. For FTTC and FTTP the only operational mode is PPPoE directly with RFC4638 support allowing 1500 byte MTU.


=DNS Resolvers=


Your PC/router will normally be configured to obtain an IP address and DNS servers automatically, and so not need any special set up. This will depend on how you set up your network and your DSL router.
Your PC/router will normally be configured to obtain an IP address and DNS servers automatically, and so not need any special set up. This will depend on how you set up your network and your DSL router.
Retrieved from "http://support.aa.net.uk/General_Router_Settings"