Latest revision as of 17:35, 9 July 2021

Call Detail Records

Call Detail Records (CDRs) are available on the Control Pages. The invoice will include an itemised bill too.

Note that outbound calls to Freephone numbers (e.g. 0800) will not be shown.

Accessing This Feature

Access is via the Control Pages as follows:

Log in to the Control Pages with your xxx@a login
Click on, or search for, the number you want to view
Click on the CDR link to view the Call records

Fields on the CDR page

Calls in green are outbound calls from the customer
Calls in blue are inbound calls to the customer
Calls in white/grey are calls that did not connect

Ring - the time in seconds the call rang for
Call - The time in seconds the call lasted for after being answered.
- When a call is not connected, the SIP response code is given in place of the call length. e.g., 180, 183 etc.
Rate - the rate code of the call, e.g. 01 is a UK 01 number, fm are mobile numbers

@@ Line 1: / Line 1: @@
-[[file:Snom710.png|link=:Category:VoIP|Go to the VoIP Category]]
+__NOTOC__<indicator name="Configuring">[[File:Menu-cog.svg|link=:Category:VoIP Features|30px|Back up to the VoIP Features Category]]</indicator>
 =Call Detail Records=
-CDRs are available on the Control Pages. The invoice will include an itemised bill too.
+Call Detail Records (CDRs) are available on the Control Pages. The invoice will include an itemised bill too.
+Note that outbound calls to Freephone numbers (e.g. 0800) will not be shown.
-==Fields on the CDR page:==
+{{CPbox|#Click on, or search for, the number you want to view
+#Click on the CDR link to view the Call records
+}}
+==Fields on the CDR page==
 *Calls in green are outbound calls from the customer
@@ Line 15: / Line 19: @@
 *Ring - the time in seconds the call rang for
 *Call - The time in seconds the call lasted for after being answered.
-**When a call is not connected, the [http://en.wikipedia.org/wiki/List_of_SIP_response_codes SIP response code] is given in place of the call length. eg, 180, 183 etc.
+**When a call is not connected, the [https://en.wikipedia.org/wiki/List_of_SIP_response_codes SIP response code] is given in place of the call length. e.g., 180, 183 etc.
-*Rate - the [http://aa.net.uk/telecoms-callprices-area.html rate code] of the call, eg 01 is a UK 01 number, fm are mobile numbers
+*Rate - the [https://www.aa.net.uk/voice-and-mobile/prices/call-prices/ rate code] of the call, e.g. 01 is a UK 01 number, fm are mobile numbers
-==Other VoIP Features:==
-<ncl style=bullet  maxdepth=5 headings=bullet headstart=2 showcats=1 showarts=1>Category:VoIP Features</ncl>
 [[Category:VoIP Features]]
-[[Category:VoIP]]
+[[Category:VoIP Logging]]