Automatic Line Testing: Difference between revisions

(9 intermediate revisions by 4 users not shown)

Line 1:

==Availability==

If you have a BT provided ADSL, FTTC or FTTP line, then on ~~the~~ ~~[[:Category:Control~~ ~~Pages|Control~~ ~~Pages]] you are able to~~ set automatic line testing. This is in addition to the [[~~Line_Diagnostics~~|One off Line Tests]] that can be run.

*BT and TT provided ADSL

*BT provided FTTC or FTTP

{{CPbox|#Click on the line you want to set testing on

#Set the options as in the screenshots below}}

⚫

[[File:Clueless-auto-testing2.png|none|frame|Auto-testing has been set on this line]]

⚫

If you have a BT provided ADSL, FTTC or FTTP line, then on request, support staff can set automatic line testing. This is in addition to the [[Line Diagnostics|One off Line Tests]] that can be run manually by customers.

It is often useful to run a line test as soon as a line drops, or on a regular basis to help diagnose a fault. For example, if a line is frequently dropping then it is useful to run a line test as soon as it drops to test if it is in sync or not. If the router is keeping sync by dropping, then the fault may not lie in the phone line.

Line 5:

Line 15:

Running tests every hour is useful when diagnosing a fault line as the results will show changed in the line speed, profile and how many errors are occurring.

This feature has often been used by staff, ~~but~~ was added ~~the~~ the customer Control Pages in January 2014.

This feature has often been used by staff, and was added to the customer Control Pages in January 2014, but later removed in October 2016 after receiving complaints from BT regarding the volume of tests performed, causing "a negative impact on [BT's] testing facility".

[[File:Clueless-auto-testing.png|border]]

⚫

[[File:Clueless-auto-testing2.png|~~border~~]]

==Type of Tests==

*For ADSL we will run a 'Status Test' - this will report back the sync speed, the profile, and errored seconds.

*For FTTC and FTTP we will run an 'End to End' Test - this will report whether the test equipment has detected a fault and, ~~where~~ ~~applicable~~, line sync speeds and interleaving depth.

*For FTTC and FTTP we will run an 'End to End' Test - this will report whether the test equipment has detected a fault and, for FTTC, line sync speeds and interleaving depth.

These tests (status and end to end) are non-intrusive and should not cause the line to drop.

Line 38:

Line 46:

An example ADSL Status test result:

BT Test XDSLStatusCheckTest:Pass OK.pass OK. Circuit In Sync

BRAS=~~7150Kb~~/s FTR=~~6502Kb~~/s MSR=~~8128Kb~~/s ServOpt=1 I/L=A

BRAS=7150kbit/s FTR=6502kbit/s MSR=8128kbit/s ServOpt=1 I/L=A

Up Sync=~~832Kb~~/s LoopLoss=~~6dB~~ SNR=11.~~6dB~~ ErrSec=0 HECErr=0 Cells=6414

Up Sync=832kbit/s LoopLoss=6 dB SNR=11.6 dB ErrSec=0 HECErr=0 Cells=6414

Down Sync=~~8128Kb~~/s LoopLoss=~~12dB~~ SNR=15.~~5dB~~ ErrSec=0 HECErr=0 Cells=6205

Down Sync=8128kbit/s LoopLoss=12 dB SNR=15.5 dB ErrSec=0 HECErr=0 Cells=6205

[[File:Clueless-auto-testing3.png|~~border~~]]

[[File:Clueless-auto-testing3.png|none|frame|Pins are added to the graph when tests are run]]

[[Category:~~Internet~~]]

[[Category:Line_Settings]]

[[Category:~~Control Pages~~]]

[[Category:Line_Tests]]

[[Category:ADSL]]