Category:Faults: Difference between revisions

Latest revision as of 18:50, 19 September 2025

Is something broken? Broadband slow, or dropping out? PSTN of VoIP problem? Let's get it fixed! We have lots of tools available for customers to use

Fibre Faults

If you have FTTP/CityFibre, then these pages will help diagnose a slow, or dropping or broken connection!

FTTC/VDSL Faults

If you have FTTC/VDSL, then these pages will help diagnose a slow, or dropping connection!

VoIP Problems

Get some help with diagnosing VoIP faults and problems, one way audio, audio breaking up, ghost calls etc...

ADSL Faults

If you have ADSL, then these pages will help diagnose a slow, or dropping connection!

Phone line Faults

If you have a physical (Openreach) phone line from with a fault, then take a look here to see what we can do

WiFi Challenges and Limitations

Some of the common problems that WiFi users experience, together with measures that can be taken to mitigate them where this is possible.

Broadband Diagnostic Tools

AAISP provide their customers with many tools to help diagnose a problem with their network or connection, find out more here.

Contact Support:

Tel: 03333 400999 SMS: 01344 400999
Email: support@aa.net.uk
Live Chat: irc.aachat.net/a&a
Need out of hours help? / Status Page

Subcategories

This category has the following 6 subcategories, out of 6 total.

Pages in category "Faults"

The following 3 pages are in this category, out of 3 total.

F

FTTC Faults

P

Packet Loss

S

Slow Speed Faults

@@ Line 1: / Line 1: @@
+__NOTOC__<indicator name="Front">[[File:AAwiki-128.svg|link=AAISP|30px|Back up to the Front Page]]</indicator>
-__NOTOC__
+{{DISPLAYTITLE:Fixing Faults and Solving Problems}}
+Is something broken? Broadband slow, or dropping out? PSTN of VoIP problem? Let's get it fixed! We have lots of tools available for customers to use
-<center>
-{| class="wikitable"
-|-
-| style="vertical-align:top; width: 33%; border-style: solid; border-width: 10px 10px 10px 10px; border-color: #0095FF;" |
-[[File:main-fault-128.png|left|link=:Category:Faults]]
-== [[ADSL Faults|ADSL Faults]] ==
-If you have ADSL, then these pages will help diagnose a slow, or dropping connection!
-|style="vertical-align:top; width: 33%; border-style: solid; border-width: 10px 10px 10px 10px; border-color: #0095FF;" |
-[[File:main-fault-128.png|left|link=FTTC Faults]]
-== [[FTTC Faults|FTTC Faults]] ==
-If you have FTTC, then these pages will help diagnose a slow, or dropping connection!
+<div class="AAMenuRow">
-|-
-| style="vertical-align:top; width: 33%; border-style: solid; border-width: 10px 10px 10px 10px; border-color: #0095FF;" |
-[[File:main-tools-128.png|left]]
-== Diagnostic Tools ==
-AAISP provide their customers with many tools to help diagnose a problem with their network or connection, find out more here.
+{{AAMenu|img=main-fault.svg|link=:Category:FTTP Faults|title=Fibre Faults|text=If you have FTTP/CityFibre, then these pages will help diagnose a slow, or dropping or broken connection!}}
-|style="vertical-align:top; width: 33%; border-style: solid; border-width: 10px 10px 10px 10px; border-color: #0095FF;" |
+{{AAMenu|img=main-fault.svg|link=:Category:FTTC Faults|title=FTTC/VDSL Faults|text=If you have FTTC/VDSL, then these pages will help diagnose a slow, or dropping connection!}}
-[[File:main-contact-128.png|left]]
+{{AAMenu|img=menu-voip.svg|link=:Category:VoIP Faults|title=VoIP Problems|text=Get some help with diagnosing VoIP faults and problems, one way audio, audio breaking up, ghost calls etc...}}
-== Contact Support ==
+{{AAMenu|img=main-fault.svg|link=:Category:ADSL Faults|title=ADSL Faults|text=If you have ADSL, then these pages will help diagnose a slow, or dropping connection!}}
-*Support: 03333 400999 [mailto:support@aa.net.uk email]
+{{AAMenu|img=menu-poles.svg|link=:Category:PSTN Faults|title=Phone line Faults|text=If you have a physical (Openreach) phone line from with a fault, then take a look here to see what we can do}}
-*Live Chat: [http://aa.net.uk/kb-irc.html irc.z.je/a&a]
+{{AAMenu|img=WIFI icon.svg|link=:Category:WiFi Challenges and Limitations|title=WiFi Challenges and Limitations|text=Some of the common problems that WiFi users experience, together with measures that can be taken to mitigate them where this is possible.}}
-*[[Out of Hours Help|Need out of hours help?]]
+{{AAMenu|img=menu-spanner.svg|link=:Category:Diagnostic Tools|title=Broadband Diagnostic Tools|text=AAISP provide their customers with many tools to help diagnose a problem with their network or connection, find out more here.}}
-|}
+{{AAMenu|img=menu-contact.svg|link=|title=Contact Support:|text=*Tel: 03333 400999 SMS: 01344 400999
+*Email: [mailto:support@aa.net.uk support@aa.net.uk]
-</center>
+*Live Chat: [http://aa.net.uk/kb-irc.html irc.aachat.net/a&a]
+*[[Out of Hours Help|Need out of hours help?]] / [https://aastatus.net Status Page]}}
+</div>
-==ADSL Faults==
-*See: [[ADSL Faults]]
-==FTTC Faults==
-*See: [[FTTC Faults]]
-==Status Page==
-*We will post message to our [http://status.aa.net.uk Status Page] if there is a major outage, or even a particular fault affecting a specific area.
-==Contact us==
-*See: [http://aa.net.uk/contact.html Contact Page]