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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Category:Slow ADSL: Difference between revisions

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You can test speed with our speed tester: [http://speedtest2.aa.net.uk speedtest2.aa.net.uk]


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A slow connection could be caused by a number of things. We'll go through some quick checks first and then move on to some more detailed investigations. (Do feel free to call support for help!)
A slow connection could be caused by a number of things. We'll go through some quick checks first and then move on to some more detailed investigations. (Do feel free to call support for help!)


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[[File:2.svg|100px|left|link=Slow_ADSL_Speed_Checks]]
[[File:2.svg|100px|left|link=Slow_ADSL_Speed_Checks]]
== [[Slow_ADSL_Speed_Checks|2. Speed Tests]] ==
== [[Slow_ADSL_Speed_Checks|2. Speed Tests]] ==
Secondly, find out what speed your line should be, and run some speed tests to see how the two compare
Secondly, find out what speed your line should be, and run some tests to see what you are actually getting
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[[File:3.svg|100px|left|link=Slow_ADSL_CQM]]
[[File:3.svg|100px|left|link=Slow_ADSL_CQM]]

== [[Slow_ADSL_CQM|3. Check CQM Graph]] ==
== [[Slow_ADSL_CQM|3. Check CQM Graph]] ==
You may be able to tell from our monitoring graphs what is causing slow speed. Find out more here.
You may be able to tell from our monitoring graphs what is causing slow speed. Find out more here.