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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Status Tests: Difference between revisions

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This will report back the current sync status of the line, including error counts. This is non-intrusive and should not cause the line to drop.
This will report back the current sync status of the line, including error counts. This is non-intrusive and should not cause the line to drop.


===Example output:===
===Example output===
<pre>
<pre>
BT Test xDSL Status Check:Pass Standalone sub test passed successfully. Pass OK. Circuit In Sync.
BT Test xDSL Status Check:Pass Standalone sub test passed successfully. Pass OK. Circuit In Sync.
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Down Sync=6551kbit/s LoopLoss=40.8 dB SNR=13.5 dB ErrSec=0 HECErr=N/A Cells=4001712
Down Sync=6551kbit/s LoopLoss=40.8 dB SNR=13.5 dB ErrSec=0 HECErr=N/A Cells=4001712
</pre>
</pre>
This shows the line is '''In Sync''', with an '''Up Sync''' of 854Kb/s, and a '''Down Sync''' of 6551Kb/s.
This shows the line is '''In Sync''', with an '''Up Sync''' of 854kbit/s, and a '''Down Sync''' of 6551kbit/s.


<pre>
<pre>
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Down Sync=6144Kb/s FTB LoopLoss=33dB SNR=10dB ErrSec=0 HECErr=0 Cells=-1335203176
Down Sync=6144Kb/s FTB LoopLoss=33dB SNR=10dB ErrSec=0 HECErr=0 Cells=-1335203176
</pre>
</pre>
This one shows that the line has a '''FTB''' - Fault Threshold Breach - ie, the Down Sync ('''6,144''') is less than the Fault Threshold Rate ('''6,374'''). The line speed is below what it should be and would need looking in to. See: [[:Category:Slow_ADSL]]
This one shows that the line has a '''FTB''' - Fault Threshold Breach - i.e., the Down Sync ('''6,144''') is less than the Fault Threshold Rate ('''6,374'''). The line speed is below what it should be and would need looking in to. See: [[:Category:Slow ADSL]]


==BT FTTC End to End Test==
==BT FTTC End to End Test==
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This will run FTTC/FTTP specific tests and will suggest if it finds a fault or not.
This will run FTTC/FTTP specific tests and will suggest if it finds a fault or not.


===Example result:===
===Example result===
No fault found: (but gives further information about the connection, including sync speed etc.):
<pre>
<pre>
BT Test E2E Access Test/DCN:Inconclusive OR test pass. Unable to find the fault.
BT Test E2E Access Test/DCN:Inconclusive OR test pass. Unable to find the fault.
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</pre>
</pre>
...then the line is probably not in sync (no sync figures given).
...then the line is probably not in sync (no sync figures given).

A fault has been found, but BT are aware already:
<pre>
Fail:ASSOCIATE_1002 Service found to be affected by existing network event. If fault is known to be caused by something other than the existing network event, please submit a trouble report
</pre>
(Also seen: ASSOCIATE_1000)


==TalkTalk ADSL Status Tests==
==TalkTalk ADSL Status Tests==
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This will return the current sync status of the line
This will return the current sync status of the line


===Example result:===
===Example result===


[[File:TTW-Sync-Result.png|border]]
[[File:TTW-Sync-Result.png|border]]
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==TalkTalk Historical Status Tests==
==TalkTalk Historical Status Tests==
The 'Get Line Tests' will retrieve a history of the line, up to 7 days at most.
The 'Get Line Data' will retrieve a history of the line, up to 7 days at most.


===Example result:===
===Example result===


[[File:TT-tests-GetLineData.png|border]]
[[File:TT-tests-GetLineData.png|none|frame|An example of the historical data returned]]


[[Category:Line Tests]]
[[Category:Line Tests]]