VoIP - CDRs: Difference between revisions
mNo edit summary |
(Update links, remove the Other VoIP Features section because it doesn't seem relevant to the page and it's not working anyway) |
||
| (2 intermediate revisions by 2 users not shown) | |||
| Line 1: | Line 1: | ||
__NOTOC__<indicator name="Configuring">[[File:Menu-cog.svg|link=:Category:VoIP Features|30px|Back up to the VoIP Features Category]]</indicator> |
|||
=Call Detail Records= |
=Call Detail Records= |
||
Call Detail Records (CDRs) are available on the Control Pages. The invoice will include an itemised bill too. |
Call Detail Records (CDRs) are available on the Control Pages. The invoice will include an itemised bill too. |
||
Note that outbound calls to Freephone numbers (e.g. 0800) will not be shown. |
|||
{{CPbox|#Click on, or search for, the number you want to view |
{{CPbox|#Click on, or search for, the number you want to view |
||
| Line 16: | Line 19: | ||
*Ring - the time in seconds the call rang for |
*Ring - the time in seconds the call rang for |
||
*Call - The time in seconds the call lasted for after being answered. |
*Call - The time in seconds the call lasted for after being answered. |
||
**When a call is not connected, the [ |
**When a call is not connected, the [https://en.wikipedia.org/wiki/List_of_SIP_response_codes SIP response code] is given in place of the call length. e.g., 180, 183 etc. |
||
*Rate - the [ |
*Rate - the [https://www.aa.net.uk/voice-and-mobile/prices/call-prices/ rate code] of the call, e.g. 01 is a UK 01 number, fm are mobile numbers |
||
==Other VoIP Features== |
|||
<ncl style=bullet maxdepth=5 headings=bullet headstart=2 showcats=1 showarts=1>Category:VoIP Features</ncl> |
|||
[[Category:VoIP Features]] |
[[Category:VoIP Features]] |
||
Latest revision as of 17:35, 9 July 2021
Call Detail Records
Call Detail Records (CDRs) are available on the Control Pages. The invoice will include an itemised bill too.
Note that outbound calls to Freephone numbers (e.g. 0800) will not be shown.
Accessing This Feature
Access is via the Control Pages as follows:
- Log in to the Control Pages with your xxx@a login
- Click on, or search for, the number you want to view
- Click on the CDR link to view the Call records
Fields on the CDR page
- Calls in green are outbound calls from the customer
- Calls in blue are inbound calls to the customer
- Calls in white/grey are calls that did not connect
- Ring - the time in seconds the call rang for
- Call - The time in seconds the call lasted for after being answered.
- When a call is not connected, the SIP response code is given in place of the call length. e.g., 180, 183 etc.
- Rate - the rate code of the call, e.g. 01 is a UK 01 number, fm are mobile numbers