VoIP - Recording Calls: Difference between revisions

Revision as of 11:55, 22 Haziran 2016

Calls made can be recorded and then emailed to you. The recorded sound files are in stereo - with the 2 parties on separate channels. Optionally, callers can be warned, with a pre-recorded announcement, that the call will be recorded. Recordings are not kept on A&A servers once they have been emailed.

Accessing This Feature

Access is via the Control Pages as follows:

Log in to the Control Pages with your xxx@a login
Click on the Number you want to configure
Click on the 'Incoming' tab
Change the settings in the 'Record' area.
Check the email address on the 'General' tab

Call recording options

Options

There are options as to which calls are to be recorded:

None
Incoming calls
Outgoing calls
All calls

File Format

The email can then contain the recording as a sound file in the following formats:

wav
flacc
mp3
ogg

Warning Message

With warning enabled (regardless as to whether we are doing the recording or not) the caller will be played a message saying that the call is being recorded.

It's useful to have the option to warn but not for us to actually record calls in the case of the recording being done by end user equipment and you'd like us to play a warning and for you to do the recording.

Other VoIP Features:

<ncl style=bullet maxdepth=5 headings=bullet headstart=2 showcats=1 showarts=1>Category:VoIP Features</ncl>

Revision as of 15:56, 7 Haziran 2016 (view source) AA-Andrew (talk \| contribs) m (→‎Options) ← Older edit		Revision as of 11:55, 22 Haziran 2016 (view source) AA-Andrew (talk \| contribs) mNo edit summary Newer edit →
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			<indicator name="VoIP">[[File:Menu-voicemail.svg\|link=:Category:Voicemail\|30px\|Back up to the Voicemail page]]</indicator>__NOTOC__
	Calls made can be recorded and then emailed to you. The recorded sound files are in stereo - with the 2 parties on separate channels. Optionally, callers can be warned, with a pre-recorded announcement, that the call will be recorded. Recordings are not kept on A&A servers once they have been emailed.		Calls made can be recorded and then emailed to you. The recorded sound files are in stereo - with the 2 parties on separate channels. Optionally, callers can be warned, with a pre-recorded announcement, that the call will be recorded. Recordings are not kept on A&A servers once they have been emailed.