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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

POP3 Tips: Difference between revisions

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==How messages marked as spam are delivered==
==How messages marked as spam are delivered==
Messages marked as spam will be delivered to a folder called "spam" - this is sometimes displayed as Junk on some email clients.
Messages marked as spam by our system will be delivered to a folder called "spam" - this is sometimes displayed as Junk on some email clients. This spam folder resides on our mail servers and can be seen my IMAP clients.


When using POP3, you will only download email that is in your Inbox, and so '''messages in the spam folder will not be downloaded'''. - this behaviour can be overridden with a 'sieve filter' though. See below.
However, when using POP3, you will only download email that is in your Inbox, and so '''messages in the spam folder will not be downloaded'''. - This behaviour can be overridden with a 'sieve filter' though. See below.




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==How to view messages marked as spam when using POP3?==

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As described above, messages that we mark as spam will be put in a separate folder on the server side. You can use our webmail (https://webmail.aa.net.uk) to view the spam folder - you can then drag and move messages from your spam folder to your Inbox if you wish for them to be downloaded by your POP3 email client.
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==How to view messages marked as spam?==
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As described above, messages that we mark as spam will be put in a separate folder on the server side. You can use our webmail (http://webmail.aa.net.uk) to view the spam folder - you can then drag and move messages from your spam folder to your Inbox if you wish for them to be downloaded by your POP3 email client.


[[File:Roundcube-spam-folder.png|frame|none|Spam folder (called Junk) in webmail]]
[[File:Roundcube-spam-folder.png|frame|none|Spam folder (called Junk) in webmail]]


==How to deliver messages marked as spam to your Inbox?==
==How to deliver messages marked as spam to your Inbox when using POP3?==
You can override the behaviour of delivering spam messages to the spam folder. To do this, you create a 'sieve filter' to force all messages to be saved to the Inbox. This can be done via webmail as follows:
You can override the behaviour of delivering spam messages to the spam folder. To do this, you create a 'sieve filter' to force all messages to be saved to the Inbox. This can be done via webmail as follows:


#Log in to webmail - http://webmail.aa.net.uk
#Log in to webmail - https://webmail.aa.net.uk
#Click Settings (top/right)
#Click Settings (top/right)
#Click Filters (left)
#Click Filters (left)
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