PSTN Diagnostics: Difference between revisions
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* CE Fault located at Customer Equipment. Provides further breakdown of a CA fault |
* CE Fault located at Customer Equipment. Provides further breakdown of a CA fault |
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* FU Fault Located at Frames Unit. Provides further breakdown of an EX fault. |
* FU Fault Located at Frames Unit. Provides further breakdown of an EX fault. |
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== Contacting support == |
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Our Support team are happy to raise PSTN faults if the PSTN is with us. |
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If 'AppointmentRequired' is 'N' on the returned result, then our Support team can raise this fault as a non-appointed task for you. It is best to ensure that all pre-checks have been completed (eliminating equipment) before raising this to us. Any faults that end up being within the customers curtilage can result in fees. |
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