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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

VoIP - Call Gate: Difference between revisions

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#Set it to always to go voicemail
#Set it to always to go voicemail
#Fill in some of the Also-rings to go to the DDI of the various targets you want (in +44 format)
#Fill in some of the Also-rings to go to the DDI of the various targets you want (in +44 format)
#Enter a 'fail' number, as this will be used as the default number to call if no digits are keyed by the caller
#Enter a 'fail' number, as this will be used as the default number to call if no digits are keyed by the caller. This box MUST be filled in for the push button options to work. If this box is left blank the recording will continue to play and button presses will be ignored.
#Register a phone to the 'Main' number, dial 1571 and record your 'Please press 1 for Sales, 2 for support...' message
#Register a phone to the 'Main' number, dial 1571 and record your 'Please press 1 for Sales, 2 for support...' message
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This then works as follows, once the caller has called in and has been answered with the voicemail message, the user can key a digit. If there is an also ring number set up for the corresponding digit then the call is put through to that number as a divert.
This works as follows, once the caller has called in and has been answered with the voicemail message, the caller can press a digit corresponding to the "also ring" entries; the call is put through to that destination number.


If there is a fail number set up as well as some also ring numbers then the fail number is used as a default if no digits are keyed. - this then works as a greeting before a call is put through to phones.
When a fail number set up <u>as well as</u> some "also ring" numbers then the fail number is used as a default desitnation if no digits are pressed.


If there is a fail and no also ring then the fail number is used immediately after the announcement.
When a fail number is filled in <u>and no</u> "also ring" are used then the fail number is called immediately after the announcement.


[[Category:Voicemail]]
[[Category:Voicemail]]