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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

SIP Audio Problems: Difference between revisions

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autoreview, Bureaucrats, editor, Interface administrators, reviewer, Administrators
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AA-Andrew (talk | contribs)
autoreview, Bureaucrats, editor, Interface administrators, reviewer, Administrators
12,616 edits
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== Things to investigate ==
== Things to investigate ==

⚫
* Check the quality of the internet connection
When did the problem start? - what changed around that time?
* Was phone system upgraded?
* Was the telephone software upgrades?
⚫
* Was the internet connection changed?
* Was the internet router changed?
* etc

Then:

* Check the quality of the internet connection - broken audio can be down to a poor internet connection
* Calling *100 will play a continuous 1Khz tone - if the audio breaks up then there is a problem
* Calling *100 will play a continuous 1Khz tone - if the audio breaks up then there is a problem
* Check the CQM graph (if using A&A for the internet connection)
* Check the CQM graph (if using A&A for the internet connection)
Retrieved from "http://support.aa.net.uk/SIP_Audio_Problems"