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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Line Diagnostics: Difference between revisions

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AA-Andrew (talk | contribs)
autoreview, Bureaucrats, editor, Interface administrators, reviewer, Administrators
12,654 edits
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WLR3Test WLR3_CIDT_Test rds089a006:240514264:
WLR3Test WLR3_CIDT_Test rds089a006:240514264:
Pass Line Test OK. Dial tone OK ServiceLevel:2, MainFaultLocation:OK, FaultReportAdvised:N, AppointmentRequired:N, LineStability:Stable, NetworkStability:Stable, StabilityStatement:Stable
Pass Line Test OK. Dial tone OK ServiceLevel:2, MainFaultLocation:OK, FaultReportAdvised:N, AppointmentRequired:N, LineStability:Stable, NetworkStability:Stable, StabilityStatement:Stable - no adverse line test history. CP may request an Engineer visit to investigate, test and demonstrate with the EU.
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Routine test & fault data available at Customer Diagnostic Tool on INFORMe under MIS>Artisan>CDT.
- no adverse line test history. CP may request an Engineer visit to investigate, test and demonstrate with the EU.
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If no fault is found clear RWT and apply Time Related Charges.
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Routine test & fault data available at Customer Diagnostic Tool on INFORMe under MIS>Artisan>CDT.
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If no fault is found clear RWT and apply Time Related Charges.


If a fault is Fault Report is Advised it is a good idea to run the test again with equipment unplugged from the line. If the results suggest a fault at the Customer Equipment then try removing the NTE faceplate which will remove any internal wiring and see if it still says there is a fault.
If a fault is Fault Report is Advised it is a good idea to run the test again with equipment unplugged from the line. If the results suggest a fault at the Customer Equipment then try removing the NTE faceplate which will remove any internal wiring and see if it still says there is a fault.
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