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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

PSTN Diagnostics: Difference between revisions

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Created page with "==Run PSTN Test== *Available where AAISP provide the PSTN line. This may cause the line to drop sync and reconnect. File:Clueless-run-pstn-test.png This runs a CIDT Test..."
 
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==Run PSTN Test==
==Availability==
*Available where AAISP provide the PSTN line. This may cause the line to drop sync and reconnect.
*Available where AAISP provide the PSTN line. This may cause the line to drop sync and reconnect.


==Tetsts==
[[File:Clueless-run-pstn-test.png]]
[[File:Clueless-run-pstn-test.png]]


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If the result includes 'FaultReportAdvised:Y' then please contact support, as a fault may need to be submitted to Open Reach.
If the result includes 'FaultReportAdvised:Y' then please contact support, as a fault may need to be submitted to Open Reach.


Example output:
==Example output==
WLR3Test WLR3_CIDT_Test rds089a006:240448742: Fail FAULT - Dis in exchange ServiceLevel:2, MainFaultLocation:FU, FaultReportAdvised:Y,
WLR3Test WLR3_CIDT_Test rds089a006:240448742: Fail FAULT - Dis in exchange ServiceLevel:2, MainFaultLocation:FU, FaultReportAdvised:Y,
AppointmentRequired:N, LineStability:, NetworkStability:, StabilityStatement:
AppointmentRequired:N, LineStability:, NetworkStability:, StabilityStatement:
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If a fault is Fault Report is Advised it is a good idea to run the test again with equipment unplugged from the line. If the results suggest a fault at the Customer Equipment then try removing the NTE faceplate which will remove any internal wiring and see if it still says there is a fault.
If a fault is Fault Report is Advised it is a good idea to run the test again with equipment unplugged from the line. If the results suggest a fault at the Customer Equipment then try removing the NTE faceplate which will remove any internal wiring and see if it still says there is a fault.


Fault Locations are as follows:
==Fault Locations are as follows:==


* CA Fault located at Customer Apparatus
* CA Fault located at Customer Apparatus
Retrieved from "http://support.aa.net.uk/PSTN_Diagnostics"