Category:Slow ADSL: Difference between revisions

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== [[Slow_ADSL_Quick_Checks|1. Quick Checks]] ==

First of all, go through these quick checks to see if they help fix a slow connection

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== [[Slow_ADSL_Speed_Checks|2. Speed Tests]] ==

Secondly, find out what speed your line should be, and run some speed tests to see how the 2 compare

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== [[Slow_ADSL_CQM|3. Check CQM Graph]] ==

You may be able to tell from our monitoring graphs what is causing slow speed. find out more here.

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== Contact Information ==

*Support: 03333 400999 [mailto:support@aa.net.uk email]

*Sales: 03333 400222 [mailto:sales@aa.net.uk email]

*Live Chat: [http://aa.net.uk/kb-irc.html irc.z.je/a&a]

*[[Out of Hours Help|Need out of hours help?]]

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#Take a look at our [http://clueless.aa.net.uk/congestion.cgi Congestion Report] - see if it's a wider issue that AAISP are already aware of

#Go through the [[ADSL Checks]]

#Check the CQM Graphs, to see if it is slow due to lots of traffic

#If it is traffic related, then you can use the [[Traffic_Capture]] feature on the Control Pages to see what the traffic is

#Contact Support

==Testing the Speed of the Line==