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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Category:Slow ADSL: Difference between revisions

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== [[Slow_ADSL_Quick_Checks|1. Quick Checks]] ==
== [[Slow_ADSL_Quick_Checks|1. Quick Checks]] ==
First of all, go through these quick checks to see if they help fix a slow connection
First of all, go through these quick checks to see if they help fix a slow connection
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[[File:2.svg|100px|left|link=Slow_ADSL_Speed_Checks]]
[[File:2.svg|100px|left|link=Slow_ADSL_Speed_Checks]]
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== [[Slow_ADSL_CQM|3. Check CQM Graph]] ==
== [[Slow_ADSL_CQM|3. Check CQM Graph]] ==
You may be able to tell from our monitoring graphs what is causing slow speed. Find out more here.
You may be able to tell from our monitoring graphs what is causing slow speed. Find out more here.
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[[File:4.svg|100px|left|link=Slow_ADSL_Diagnostics]]
[[File:4.svg|100px|left|link=Slow_ADSL_Diagnostics]]

== [[Slow_ADSL_Diagnostics|4. Use Diagnostic Tools]] ==
== [[Slow_ADSL_Diagnostics|4. Use Diagnostic Tools]] ==
You can run tests on the line to see if they indicate a fault.
You can run tests on the line to see if they indicate a fault.

Revision as of 09:57, 5 March 2015

A slow connection could be caused by a number of things. We'll go through some quick checks first and then move on to some more detailed investigations. (Do feel free to call support for help!)

1. Quick Checks

First of all, go through these quick checks to see if they help fix a slow connection

2. Speed Tests

Secondly, find out what speed your line should be, and run some speed tests to see how the two compare

3. Check CQM Graph

You may be able to tell from our monitoring graphs what is causing slow speed. Find out more here.

4. Use Diagnostic Tools

You can run tests on the line to see if they indicate a fault.

If you still have problems, then please do contact Support.

Subcategories

This category has only the following subcategory.

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Pages in category "Slow ADSL"

The following 6 pages are in this category, out of 6 total.

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