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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Category:VoIP Faults: Difference between revisions

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*See the [[:Category:VoIP Phones|VoIP clients page]] to see if your VoIP phone is listed and has any special notes
*See the [[:Category:VoIP Phones|VoIP clients page]] to see if your VoIP phone is listed and has any special notes


*One way audio
==One way audio==
One way audio is usually due to network issues where NAT is in use.
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*Calls breaking up (intermittent audio)

ie, if the IP of your phone is (for example) 192.168.x.x or 10.x.x.x or 172.x.x.x then your phone is probably behind a NAT router.

Take a look at the [[VoIP_NAT]] page for help with this and what we'd advise.

If you are not behind NAT the check if your router has a 'SIP ALG' enabled. Disable this if so.

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==Calls breaking up (intermittent audio)==
Generally audio problems such as calls breaking up are due to to the quality of the Internet connected that is being used. Diagnostics should first be concentrated on how well the internet connection is working.
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