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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Category:VoIP Faults: Difference between revisions

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autoreview, Bureaucrats, editor, Interface administrators, reviewer, Administrators
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AA-Andrew (talk | contribs)
autoreview, Bureaucrats, editor, Interface administrators, reviewer, Administrators
12,652 edits
mNo edit summary
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*See the [[VoIP_Phones_-_Generic_Client|General VoIP settings]] page for registration details
*See the [[VoIP_Phones_-_Generic_Client|General VoIP settings]] page for registration details
*See the [[:Category:VoIP Phones|VoIP clients page]] to see if your VoIP phone is listed and has any special notes
*See the [[:Category:VoIP Phones|VoIP clients page]] to see if your VoIP phone is listed and has any special notes
*Check if your router has a SIP ALG - see: [[Disable_SIP_ALG]]


==One way audio==
==One way audio==
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ie, if the IP of your phone is (for example) 192.168.x.x or 10.x.x.x or 172.x.x.x then your phone is probably behind a NAT router.
ie, if the IP of your phone is (for example) 192.168.x.x or 10.x.x.x or 172.x.x.x then your phone is probably behind a NAT router.


Take a look at the [[VoIP_NAT]] page for help with this and what we'd advise.
*Take a look at the [[VoIP_NAT]] page for help with this and what we'd advise.
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*Check if your router has a 'SIP ALG' enabled. Disable this if so.

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If you are not behind NAT the check if your router has a 'SIP ALG' enabled. Disable this if so.


==Calls breaking up (intermittent audio)==
==Calls breaking up (intermittent audio)==
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