VoIP - Transferring Calls

Overview

Transferring calls to internal or external numbers is supported with most phones.

See your phone manufacturers' manual for how to do this on your device. Typically, your phone would have a Hold or Transfer button which enables a call to be transferred.

If you have a SNOM phone, see the Snom Wiki for help on how to transfer a call.

Typical Scenario

With a company having 10 staff, we'd We suggest that each person, or each handset has their own phone number. Additional numbers can be setup to be a 'group' or 'main' number which then in turn ring a number of handsets.

With each phone being on a separate number way you can call or transfer a call to a specific phone.

To transfer, you can use the full phone number, or you can use the 'Centrex setting on the Control Pages to allow the use of the the last 1, 2 or 3 digits of your phone number to call other numbers in your block. e.g. if you have 2 numbers 01344400001 and 01344400002, then you can call or transfer each other by using 001 and 002 if you set Centrex to 3.

Note, This does not work if you have numbers in different blocks.

Permanently Redirecting Calls

You can permanently redirect an AAISP VoIP number to another number. This could be a mobile or any other number.

See:

• VoIP How to: Redirect to another number

Other VoIP Features:

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