VoIP - Itemised Billing
Call and text charges are invoiced in arrears. The invoice has a line item for each billable number showing total charges. The PDF attachment includes a printable itemised bill for each billable number. The invoice also has an XML attachment which includes the full CDR for all calls so that you can process these automatically. If you do not have XML billing, ask accounts to enable it for you.
Some calls are just incoming to a phone or outgoing from a phone, but it is possible for a call to come in, and ring multiple other numbers, some of which are A&A numbers that ring multiple numbers, etc. In this case a single call can result in multiple CDRs for separate billable numbers. The CDRs log failed calls if they have got as far as actually trying to call a number (i.e. delayed ring group numbers that have not reached the delay time are not logged).
| Billable number | The CDRs are listed for each billable number. This is either the number of the SIP account or a SIM ICCID. The SIM is used where calls/texts are direct to/from the SIM (SIP2SIM) and no number is assigned. | |
|---|---|---|
| Call/UID | A unique reference for the CDR entry and a group reference for records that relate to the same call | |
| Call date | This is the date and time the call started. | |
| Call type | Incoming | A call to a number that was not diverted or transferred. |
| Outgoing | A call from a number | |
| Relay | An incoming call that was diverted or transferred to an outgoing number. | |
| Origin | PSTN | A call from the telephone network |
| INTERNET | A call from the internet | |
| SIP | A call from a registered SIP user | |
| SIM | A call from an A&A mobile | |
| SIP2SIM | A call from registered SIP2SIM end-point | |
| AA | A call resulting from an A&A outbound/relayed call | |
| Destination | PSTN | A call to the telephone network |
| INTERNET | A call to a SIP endpoint on the internet | |
| SIP | A call to a registered SIP user | |
| SIM | A call to an A&A mobile | |
| SIP2SIM | A call to registered SIP2SIM end-point | |
| AA | A call to an A&A number | |
| SPECIAL | A call that ended on some special server or announcement | |
| VOICEMAIL | A call that ended on the voicemail system | |
| Status | The final call status as a SIP code. 200 means answered. | |
| Ring time | The total time spent ringing in seconds | |
| Call time | The total chargeable call time in seconds | |
| Calling | The calling number. This is normally the CLI from the first leg in a chain of calls and passed through. This may be withheld or unavailable or untrusted. Untrusted is any CLI from the INTERNET and is prefixed with a ? | |
| Called | The original called number. This is the full phone number from the first incoming leg in the chain of calls. | |
| Dialled | For outgoing and relayed calls this is the number as dialled, which may be a short number or local number, etc. | |
| Target | For outgoing and relayed calls this is the full number that was actually called (based on dialled) | |
| Cost | The price in pence as charged for the call | |
| Calc | The way the cost was calculated | |
| Rate | The name(s) of the rate(s) used to price the call | |
| Clearing | Which end cleared the call | |
| Reason | Where we get it, the reason code on the final BYE (e.g. Q.850 cause code) | |
Other VoIP Features
<ncl style=bullet maxdepth=5 headings=bullet headstart=2 showcats=1 showarts=1>Category:VoIP Features</ncl>