POP3 Tips
We'd usually suggest to use IMAP to connect to our mail servers, but POP3 is supported too.
There are a couple of things to know when using POP3 in regards to 'folders' and especially the 'spam' folder.
How messages marked as spam are delivered
Messages marked as spam will be delivered to a folder called "spam" - this is sometimes displayed as Junk on some email clients.
When using POP3, you will only download email that is in your INBOX, and so messages in the spam folder will not be downloaded. - this behaviour can be overridden with a 'sieve filter' though. See below.
This behaviour has changed slightly over time - before February 2019 it was possible to delete the spam folder and therefore all messages were delivered to the Inbox - this is not possible on our new email servers which came in to service from February 2019.
How to view messages marked as spam?
As described above, messages that we mark as spam will be put in a separate folder on the server side. You can use our webmail (http://webmail.aa.net.uk) to view the spam folder - you can then drag and move messages from your spam folder to your INBOX if you wish for them to be downloaded by your POP3 email client.
How to deliver messages marked as spam to your INBOX?
You can override the behaviour of delivering spam messages to the spam folder. To do this, you create a 'sieve filter' to force all messages to be saved to the INBOX. This can be done via webmail as follows:
- Log in to webmail - http://webmail.aa.net.uk
- Click Settings (top/right)
- Click Filters (left)
- Click the Plus (+) icon at the bottom of the 'Filters' column
- Set the filter as follows, as per the image below:
- Filter name: Save all messages to inbox
- For incoming mail: all messages
- execute the following actions: Move message to Inbox
- Click Save (at the bottom)
- You're done!
