Category:VoIP Faults: Difference between revisions

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==Unable to register==
==Unable to register==
[[File:Snom-notregistered.png|none|frame|The screen of a Snom]]
*Check username and password carefully.
*Check username and password carefully.
*See the [[VoIP_Phones_-_Generic_Client|General VoIP settings]] page for registration details
*See the [[VoIP_Phones_-_Generic_Client|General VoIP settings]] page for registration details

Revision as of 12:00, 20 March 2015

With most VoIP problems it is best to contact Support. However, here are a few pointers:

Unable to register

The screen of a Snom

One-way audio

One way audio is usually due to network issues where NAT is in use.

ie, if the IP of your phone is (for example) 192.168.x.x or 10.x.x.x or 172.x.x.x then your phone is probably behind a NAT router.

  • Take a look at the VoIP NAT page for help with this and what we'd advise.
  • Check if your router has a 'SIP ALG' enabled. Disable this if so. See: Disable_SIP_ALG

Calls breaking up (intermittent audio)

Generally audio problems such as calls breaking up are due to to the quality of the Internet connected that is being used. Diagnostics should first be concentrated on how well the internet connection is working.

Pages in category 'VoIP Faults'

The following 3 pages are in this category, out of 3 total.