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This is the support site for Andrews & Arnold Ltd, a UK Internet provider. Information on these pages is generally for our customers but may be useful to others, enjoy!

Line Diagnostics: Difference between revisions

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Example output:
WLR3Test WLR3_CIDT_Test rds089a006:240448742: Fail FAULT - Dis in exchange ServiceLevel:2, MainFaultLocation:FU, FaultReportAdvised:Y, AppointmentRequired:N, LineStability:, NetworkStability:, StabilityStatement:
This actually shows a fault, 'Disconnect in exchange'. It is suggesting a fault is to be reported (contact support), but that no appointment is required to me made at the End user premises (as the fault is located at the exchange).
 
If a fault is Fault Report is Advised it is a good idea to run the test again with equipment unplugged from the line. If the results suggest a fault at the Customer Equipment then try removing the NTE faceplate which will remove any internal wiring and see if it still says there is a fault.
 
Fault Locations are as follows:
autoreview, Bureaucrats, editor, Interface administrators, reviewer, Administrators
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