Category:Dropping ADSL

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A line dropping intermittently will need investigation.

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1. Standard Checks

First of all, go through the standard checks, we should then be confident that the cause of the dropping is not on the customer side.

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2. Check CQM Graph

You may be able to get some clues from the graphs. Find out more here.

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3. Use Diagnostic Tools

You can run tests on the line to see if they indicate a fault.

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4. Contact Support

Contact support, they will run further tests and will report a fault - usually a dropping connection will require us to arrange a BT Openreach engineer to attend site.

Pages in category "Dropping ADSL"

The following 3 pages are in this category, out of 3 total.