Enable TLS on smtp.aa.net.uk: Difference between revisions

(22 intermediate revisions by 3 users not shown)

Line 1:

=Brief Overview=

This article as about enabling TLS in your existing email program when sending email through the AAISP email servers (smtp.aa.net.uk). If you are setting up an email program from scratch then simply select/tick the options to use TLS or STARTTLS. This page gives help when you want to edit an existing account to enable TLS.

In short, we recommend that all customers use [https://en.m.wikipedia.org/wiki/Transport_Layer_Security TLS] (Also known as STARTTLS) when sending email through our servers. Here are our recommended settings, which you may want to check against the settings that you currently have in your email program:

⚫

==Why do this?==

⚫

Firstly, it is good to understand what TLS is and why enabling TLS is good.

⚫

TLS stands for Transport Layer Security - it is similar to https web pages in that the data sent between your email program is sent securely. This is good as it prevents eaves droppers between your computer an our servers from seeing your data (and even your username/password credentials if sending using authentication). TLS also helps confirm that the server you are talking to really is our server and not an impostor on 'man-in-the-middle' as the certificate is tied to the name 'smtp.aa.net.uk' and your email program should give a warning if the certificate does not match.

⚫

[[File:SMTP-TLS.svg|none|frame|Enabling TLS is the connection between you and the AAISP email server, the rest of the connections are out of our hands though.]]

⚫

It is useful to know that enabling TLS in your email program only affects how you send email to our servers. Once we have received your email we will then send it onwards to the recipients email server. Where possible our servers will also use TLS but if the recipient server does not support TLS then the email will be sent without any encryption. Beyond that it's outside of your or our control.

⚫

Enabling TLS is different from encrypting your actual message. TLS will encrypt the data between you and the AAISP mail servers - hiding the metadata and so on. If you want to ensure only the recipient can read your message then this can be done by encrypting the message with PGP or S/MIME.

⚫

You can read more about TLS on the [https://en.wikipedia.org/wiki/Transport_Layer_Security Wikipedia page]

== Recommended Settings ==

{| class="wikitable"

!colspan="3"|Outgoing email settings

Line 25:

Line 11:

|-

!Security

|STARTTLS (sometimes called TLS)

|TLS or STARTTLS

|-

!Authentication

|Password, and use the same username & password as your IMAP/POP3 settings.

|}

=TLS=

⚫

This article is about enabling TLS in your existing email program when sending email through the AAISP email servers (smtp.aa.net.uk). If you are setting up an email program from scratch then simply select/tick the options to use TLS or STARTTLS. This page gives help when you want to edit an existing account to enable TLS.

⚫

==Why do this?==

⚫

Firstly, it is good to understand what TLS is and why enabling TLS is good.

⚫

TLS stands for Transport Layer Security - it is similar to https web pages in that the data sent between your email program is sent securely. This is good as it prevents eaves droppers between your computer an our servers from seeing your data (and even your username/password credentials if sending using authentication). TLS also helps confirm that the server you are talking to really is our server and not an impostor on 'man-in-the-middle' as the certificate is tied to the name 'smtp.aa.net.uk' and your email program should give a warning if the certificate does not match.

⚫

[[File:SMTP-TLS.svg|none|frame|Enabling TLS is the connection between you and the AAISP email server, the rest of the connections are out of our hands though.]]

⚫

It is useful to know that enabling TLS in your email program only affects how you send email to our servers. Once we have received your email we will then send it onwards to the recipients email server. Where possible our servers will also use TLS but if the recipient server does not support TLS then the email will be sent without any encryption. Beyond that it's outside of your or our control.

⚫

Enabling TLS is different from encrypting your actual message. TLS will encrypt the data between you and the AAISP mail servers - hiding the metadata and so on. If you want to ensure only the recipient can read your message then this can be done by encrypting the message with PGP or S/MIME.

⚫

You can read more about TLS on the [https://en.wikipedia.org/wiki/Transport_Layer_Security Wikipedia page]

==Certificate Warnings==

Line 36:

Line 38:

== What we don't support==

We don't support port 465 as this is deprecated and replaced with using TLS or STARTTLS on ports 25 or 587.

== What if my email program or device doesn't support TLS? ==

Modern email programs that you use on a computer or mobile device should be capable of supporting modern TLS ciphers - if not then the program is probably very old, out of date and will have other problems. It would be best to upgrade - If you're not sure, then Mozilla's Thunderbird is a good choice.

Some devices such as webcams, DVRs, and so on the want to send email may lack TLS features. If this is the case, then do check for firmware updates.

If you are sending from outside of our network, i.e. using another broadband or mobile provider, then you will be using authentication. This involves sending your username and password across the internet to our servers. This should be done with TLS enabled as otherwise your credentials could be seen by other people who could steal your password and cause mayhem!

At the moment (2016-12), for legacy reasons, we still do allow customers to send authenticated email without TLS - this is a risk and it is a feature we want to disable in the near future. We will then only allow authenticated email over TLS. If a customer needs to send email when not using our broadband services and cannot support TLS then we'd have to suggest to use the email services provided by the ISP you are connected to.

We do allow customers on our broadband services to send email without authentication and this can be with TLS enabled or disabled, but we'd always suggest enabling TLS

Here is a summary table of sending email on A&A and other 3rd party broadband providers:

{| class="wikitable"

!colspan="4"|Requirements for sending email through smtp.aa.net.uk

|-

!Broadband

!TLS

!Authentication

!Port

|-

!A&A Broadband

|Optional, but recommended

|587

|-

!Non A&A Broadband

|Required

|587

|-

|}

=How to Enable TLS=

Line 63:

Line 98:

Load Outlook then go to:

Tools -> Account Settings... -> Change -> More Settings -> Advanced -> Set "Use the following type of encrypted connection: TLS""

== Eudora ==

We'd suggest not using Eudora as it is old and unsupported software which is probably using outdated encryption ciphers.

Qualcomm is no longer developing Eudora OSE and its community support forum no longer exists. Furthermore, the last released version is based on an old version of Thunderbird which is no longer supported, has many bugs and performance problems, and known security issues. Users might like to try Thunderbird as an alternative email program.

Source [https://wiki.mozilla.org/Eudora_OSE wiki.mozilla.org]

== OSX Mail ==

Line 73:

Line 114:

From the phone, go to:

Settings -> Mail, Contact, Calendars -> Choose your email account -> Advanced -> SMTP -> Set "Use SSL: ON"

== iPad default mail app ==

From the iPad go to:

Settings -> Mail -> Accounts -> Choose your email account -SMTP -> Choose the Primary Server -> set Host Name=smtp.aa.net.uk, use SSL=On, Server Port=587

== Android (possibly older) default Email app==

Line 83:

Line 128:

== Mutt ==

Mutt will ~~your~~ your machine's local MTA (eg sendmail, exim, postfix etc) - so look at the documentation for that for more information.

Mutt will make use of your machine's local MTA (e.g. sendmail, exim, postfix etc.) - so look at the documentation for that for more information.

Typically, you can enable TLS with the following entries in your .muttrc:

set ssl_starttls=yes

set ssl_force_tls=yes

Line 99:

Line 144:

To test if TLS is actually working, you can send yourself an email then look at the [[Email Viewing Headers|headers]] and look for the Received lines showing the connection between your computer and smtp.aa.net.uk:

Received: from andrew.ec.aa.net.uk ([2001:8b0:1:ec::8])

by smtp.aa.net.uk with esmtps (TLS1.2:ECDHE_RSA_AES_128_GCM_SHA256:128)

Line 108:

Line 153:

An email sent without TLS would look similar, but would not show any TLS information.

Received: from andrew.ec.aa.net.uk ([2001:8b0:1:ec::8])

by smtp.aa.net.uk with esmtp